HealthBot Features

Our HealthBot acts as a digital assistant for each provider and a qualified medical team member for each patient; if a patient wants to visit the doctor, it helps them book an appointment with the preferred doctor through the self-scheduling tool. If a patient wants to talk to a live agent, the HealthBot can easily switch to the agent mode. Other features include:

Integration of three main functionalities: triage, appointment scheduler, and insurance validation
Multiple points of access through the web chat portal and other collaboration tools
Analytical dashboard developed using cloud services and BI tools built for:
Providers to analyze patients’ health conditions and behavioral statistics through a clinical analytics dashboard
Hospital admin teams to get insights into patients’ interaction statistics (i.e. number of visits, calls placed to the office, etc.) through an operational analytics dashboard
A well-architected framework that ensures complete security, reliability, and cost-efficiency
The ability to integrate with FHIR API, custom APIs, LUIS models, or any knowledge base

Benefits

The comprehensive features of HealthBot create various benefits for healthcare and life sciences companies. Implementing HealthBot:

Improves the patient experience with a hassle-free self-scheduling tool that reduces the need for staff intervention and speeds up the appointment booking process
Allows patients to access remote healthcare 24/7 through self-service tools that help them understand their health conditions and book appointments virtually
Improves provider efficiency by managing trivial tasks like appointment scheduling and basic patient assessment with a virtual self-service tool at a reduced cost
Integrates with the provider’s EMR using FHIR API to import all progress notes into the provider's system seamlessly
Digitizes paperwork, frees up staff from repetitive tasks, and helps them focus on more critical activities like patient care and medical billing
Connects providers to a vast network of registered specialists to streamline patient referrals and offer coordinated care
Virtusa's HealthBot empowers patients to be proactive about healthcare, enables providers with actionable insights, and integrates seamlessly to become a digital healthcare team member.

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