Features
Virtusa's support agent-resolved ticket validation solution addresses the above challenges head-on by harnessing the power of LLMs and Retrieval Augmented Generation (RAG) Techniques. Here are the features of the solution:
- Automated validation: We utilize LLMs to automate the validation process of support agents' resolved tickets, significantly reducing manual effort and time.
- Domain knowledge integration: LLMs are employed to resolve user tickets again, incorporating domain knowledge through RAG and ensuring accuracy and relevance.
- Comparison and scoring: Our solution generates comparisons and scores between LLM's resolved tickets and support agents' resolved answers, providing objective insights into the quality of resolutions.
Benefits
By choosing our support agent-resolved ticket validation solution, you unlock a multitude of benefits for your organization:
- Enhanced auditing: Ensure a high level of auditing for support agent resolutions, minimizing errors and improving overall quality.
- Bias-free reviews: Benefit from sentiment-free and bias-free reviews of resolutions, promoting fairness and objectivity.
- Reduced dependence: Reduce dependence on high-quality agents, allowing for more scalable and cost-effective operations.
- Improved customer satisfaction: Ultimately, our solution leads to improved customer satisfaction outcomes, fostering loyalty and trust.
Our commitment to innovation and our cloud capabilities position us as your strategic partner in reshaping how businesses approach customer support and support agent-resolved ticket validation in the era of generative AI services.