What if your bank’s business workflow provided real-time updates to your customers for every transaction without intervention from the relationship manager?
Such an ideal workflow is what financial institutions and banks across U.S. and Canada are looking for; they want to move from reactive to prescriptive servicing. Real-time updates about balances, transaction information, and other account details benefit the customers and the institution. Gathering this information helps accelerate financial close, leading to increased revenue and improved customer experience, cost efficiency, and service level agreements.
Virtusa’s deep digital banking expertise coupled with the power of the ServiceNow platform is helping leading banks and financial institutions maximize outcomes from AI/ML implementation. The automated workflow capabilities help organizations take customer service to the next level.