Application managed services

Solutions for streamlined application management

Organizations today face numerous challenges in managing their complex application landscapes. With the increasing complexity of business applications, IT teams are burdened with the need to ensure system availability, performance, and security while addressing evolving business requirements. Manual and fragmented processes often result in inefficiencies, higher costs, and limited agility. Growing business demands and higher customer expectations make the onset of Augmented Intelligence-led Managed Services (AIMS) inevitable.

The challenge lies in optimizing the management of applications throughout their lifecycle. From application monitoring and incident management to application performance optimization and continuous improvement, organizations need help maintaining a seamless and responsive IT environment. This leads to operational inefficiencies, higher maintenance costs, and missed opportunities for innovation.

  • Lack of predictable and secure operations (focus on security within operations, issues with geo-specific regulations)
  • Struggle to meet high customer demands (quicker and faster change deployment and feature delivery)
  • Reduce lights-on budget and invest in transformation
  • Inefficient and distributed operations
  • Operational misalignment to business expectations
  • Aging infrastructure and traditional/monolithic applications lead to maintenance difficulties and a lack of predictability. 
Partner with Virtusa

Streamline business application management processes, reduce operational costs, enhance system performance, and focus internal resources on driving innovation and strategic initiatives.

By choosing Virtusa, you can see instant productivity advantages from day one: lower TCO and secure operations. We adopt a comprehensive strategy, utilizing shift-left, shift-right, and AIOps models to optimize the value chain from infrastructure to business goals.

Cloud Management Services - Hypercare

Virtusa's Application Support Maturity model

Application managed services offer a comprehensive approach to address the various organizational challenges via Virtusa’s proven managed services model that reduced TCO by 50% across our tier-1 clients. We provide transparency and visibility into their IT operations. And help align IT operations to customer experience. Optimize operation system to reduce customer complaints as well as manual effort. And direct those savings towards transformation. 

To achieve the above, Virtusa offers an Application Support Maturity model that helps you go from Lights-on to Predictive operations through different support levels involving the following steps.

Lights-on: Basic lights-on activities with fail-fast yet reactive mechanisms to diagnose and resolve reported faults in systems

  • Proactive: Deploy supervised AI models to detect failures and notify analysts proactively
  • Pre-emptive: Auto remediation and auto-diagnostics for imminent faults. 
  • Predictive: Data-driven domain & system intelligence to predict outcomes.

Operations optimization takes you from Lights-on to Predictive operations while removing operational toil. Key levers to achieve this:

EEMS framework:

Engineering excellence in managed services. The project is assigned a specialized Engineering excellence squad with multidisciplinary skills in Automation, AI/ML, and Operations domains. They accompany the core support staff and are focused on toil elimination by building bots by leveraging AI or simple automation. 


Eliminate, Reduce, Automate, and Simplify enables hyper-efficient team and predictable service delivery by eliminating waste or excess, reducing MTTR (Mean time to recover) and dependence through intelligent automation and simplification. 

Shift-left / shift-right:

Shifting left to the L1 helpdesk/contact center teams through enhanced Knowledge Management such as online FAQs and chatbots vs. Shifting right, which focuses on problem management practices to deliver permanent resolution via the application.


Experience Level Agreements. Adjusting new-age SLOs/SLIs to XLAs that are aligned with the client's business objectives and will be dynamic

To overcome the challenges associated with application management, we recommend organizations embrace Application Managed Services as a strategic solution. By adopting a strategic roadmap that suits the business objectives and gauging maturity through measurable outcomes, organizations can reduce their operations expenditure for system maintenance while providing enhanced customer experience, resulting in better retention rates. 

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Schedule a consultation and learn how Virtusa can help optimize your application landscape for improved efficiency, agility, and growth.