According to an Aite Group survey, 52% of respondents identified the collection of delinquent consumer debt as a top five concern for the next two years.
Consumers are still recovering from financial uncertainty caused by the pandemic. As a result, banks and financial institutions must revamp their debt collection processes to maintain existing customer relationships. By updating outdated collections systems, organizations can collect the debts they need while also ensuring financial success for their customers.
Download the report presented by Aite Group and Virtusa to learn more about collection transformation.