Superior customer experience – is a central goal of the healthcare industry. The Covid-19 pandemic has highlighted the importance of customer service like never before. How does the healthcare industry ensure customer service is of utmost compassion and empathy? Here is where technology comes into the picture, guaranteeing better customer service. Payers, providers, and life sciences companies across the globe are going through a significant shift in delivering top customer service by adopting new and innovative technologies such as AI, speech analytics, and predictive analytics.
What does the future hold for customer experience (CX) in the metaverse?
The answer is in this white paper.