WESTBOROUGH, Mass., - (September 20 2013) - Virtusa Corporation (NASDAQ: VRTU), a global IT services company that combines innovation, technology leadership and industry solutions to transform the customer experience, today announced that it has been selected by Pegasystems as one of two "go-to" partners to help clients upgrade to Pegasystems' next-generation Build for Change Platform®, Pega 7. Pega 7 is the company’s latest business process management platform, combining and integrating iBPM (intelligent business process management), analytics and millennial enablement to help clients optimize their business processes and improve the end-user experience.
Today, organizations are looking to continually optimize their core business processes to stay ahead of the competition, reduce operating costs, improve customer experience and drive client success. Pega’s Build for Change Platform® is a proven platform that empowers organizations to be more responsive to changing needs of the business by improving processes that directly impact customers, including automating call centers, customer service and client onboarding processes. Pega 7 is the fourth major revision of the platform.
"The next generation Pega platform will enable our clients to dramatically improve their customer experience and optimize business processes in ways previously not thought possible," said Frank Palermo, senior vice president -Technical Solutions Group at Virtusa. "Pega 7 is the industry’s most integrated and intelligent business process management platform, and we are thrilled that Pega has entrusted us to help roll it out."
Virtusa is among a select group of companies chosen by Pega to create a "factory model" of Version 7 that includes a repeatable methodology for clients to successfully upgrade. Virtusa will follow a three-phase approach -- discover, execute and transition -- to ensure that its clients are rapidly upgraded, the same approach Virtusa followed as it recently upgraded to Pega 7 enterprise-wide.
For the first time ever, Pega has integrated iBPM, layering in both intelligence and analytics into processes, allowing for real-time, accurate decision-making. Leveraging mobile and analytics, the platform delivers millennial enablement with the ability to look at customer-transaction data and user-generated data through social networks. Pega 7 can determine buying patterns and relevant location information and decide the best course of action for reaching a customer – delivering true business empowerment. The new platform is also channel-aware -- responsive based on the channel a customer is coming into, and, touches CRM systems and other product systems to ensure tight integration.
"We knew we wanted to roll out Pega 7 in collaboration with just a few trusted, experienced partners," said XX at Pegasystems. "Virtusa is a long-time and highly valued partner with the experience and breadth of capabilities to help us successfully transition customers to this important new version of our platform."
For more information on Pega 7, including key benefits for organizations, please visit: [insert website to Pega 7]
Virtusa has deep expertise implementing solutions that leverage powerful technologies such as BPM, CRM, ECM, CEM, DW/BI and mobility. This expertise, combined with the company's business-driven approach and long-standing relationship with Pegasystems made the company a logical choice to help bring Pega 7 to market. Earlier this year, Virtusa was named a Pegasystems Platinum Partner, Pegasystems' highest partnership level. Virtusa received this honor based on its success implementing large-scale, high-quality, complex BPM projects using Pegasystems’ BPM platform.