Press Release

August 21, 2013

Virtusa Implements Dynamic Case Management and Process Management Solution for Leading Financial Services Firm

Solution leverages Pega on the Cloud to help improve operational efficiency for H.D. Vest

WESTBOROUGH, Mass., " (August 21, 2013) " Virtusa Corporation (NASDAQ: VRTU), a global IT services company that combines innovation, technology leadership and industry solutions to transform the customer experience, today announced that it has implemented an automated case management and workflow solution for H.D. Vest Financial Services, a leading financial services firm based in Irving, Texas. Leveraging Pegasystems (NASDAQ: PEGA) Build for Change technology, the solution provides a flexible BPM platform to reduce reliance on IT, replace existing workflows, and, ultimately, help reduce the cost of back-office processing through automation.

H.D. Vest oversees a network of more than 4,600 tax professionals who provide comprehensive financial planning solutions to 1.8 million individuals, families and small businesses across the country. H.D. Vest is always looking for new ways to innovate its technologies and sought a new IT infrastructure to support its entire business operations. Specifically, the firm was looking to replace its content and business process management solution with a new, economical platform that would support its sizeable customer base, and timing was of the essence subsequent to H. D. Vest establishing its independence from Wells Fargo Bank in 2011.

“In looking for a replacement, we needed a new case management solution to be implemented very quickly to ensure that our business never skipped a beat, said Vicki Nordskog, executive manager of Business Strategy at H.D. Vest. “While evaluating vendors, it was clear from the beginning that Pegasystems and Virtusa were the partners to work with given their expertise with innovative BPM technology. We are extremely happy with the new solution" in addition to being implemented rapidly, its easy-to-use interface enables higher quality and more timely customer service.

The Pega-based solution, implemented by Virtusa, provided H.D. Vest with an entirely new case management system. The solution replaced existing workflows to automate back-office processes in areas including brokerage/advisory, mutual funds, check processing, annuities/insurance, sales supervision, and compliance. With rapid navigation and measurement and management capabilities, the solution allows users to easily follow progress of cases and visually optimize what they're trying to resolve. Ultimately, the implementation helped reduce the cost of back office processing for H.D. Vest substantially over its prior environment.

“Given H.D. Vest's IT infrastructure and assets, implementing a new solution on the cloud made the most sense, said John Barone, vice president of Global Strategic Alliances at Pegasystems. “Our technology, offered H.D. Vest a proven, cloud-based solution that would help fulfill all of their needs, and Virtusa was the perfect partner to help accelerate implementation.

“We were tapped by Pegasystems and H.D. Vest for our ability to dramatically accelerate delivery and implementation of BPM and case management solutions, said Stuart Chandler, vice president, BPM Practice, Virtusa.“Thanks to our team of seasoned experts, we produced an entirely new, aggressive implementation plan and timeline for H.D. Vest. We delivered on that plan, replacing their previous system and workflows in less than 22 weeks.

Pegasystems is consistently ranked number one by firms such as Gartner for its BPM and case management technologies. A Pegasystems Platinum Partner, Virtusa has deep expertise implementing solutions that leverage powerful technologies such as BPM, CRM, ECM, CEM, DW/BI and mobility. Pegasystems deep experience combined with Virtusa's ability to accelerate implementation and business outcomes made the partnership a logical one for H.D. Vest.

Today, organizations are looking to continually optimize their core business processes to stay ahead of the competition, reduce operating costs and drive client success. Pega's proven platform empowers organizations to be more responsive to changing needs of the business by improving processes that directly impact customers, including automating call centers, customer service and client onboarding processes.


About Virtusa

Virtusa Corporation is a global provider of digital engineering and technology services and solutions for 2000 companies in the financial services, healthcare, communications, media, entertainment, travel, manufacturing, and technology industries worldwide. At Virtusa, digital engineering is at the heart of everything we do. We are 35,000 builders, makers, and doers that partner with customers to reimagine enterprises and creatively build solutions to the most pressing business challenges that move them to the forefront of their industries.

Virtusa’s unique “Engineering First” approach means never presenting an idea we can’t execute. With deep industry expertise and empowered agile teams made up of world-class talent, we think about execution early in the process, because the earlier you think about execution the earlier an idea can have an impact. Solving from the inside out enables businesses to respond swiftly to changing needs with improved quality, lower costs, and lasting results.

Virtusa is a registered trademark of Virtusa Corporation.  All other company and brand names may be trademarks or service marks of their respective holders.


Media Contact:

Alex Nickols
+1 (415) 430-8056

Andrea LePain 
Global Head of Media Relations Communications 


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