In The Media

Overcoming Business Process Fragmentation

Frank Palermo Insights: Achieving Consistency, Standardization, and Collaboration in Today's Dynamic Work Environment

June 20, 2023
Publisher: InformationWeek

Frank Palermo, the executive vice president and head of technology, media, and telecommunications, Americas at Virtusa, highlights the challenges associated with business process fragmentation. According to Palermo, when processes span different business units, locations, or subsidiaries, there is a lack of consistency and standardization. He also mentions that resistance to change within the organization can hinder the process of achieving standardization, as employees may be reluctant to adopt new technologies, methodologies, or process improvements.

To identify these inefficiencies, Palermo suggests conducting a process journey mapping exercise to gain a comprehensive understanding of the business process flow and steps involved. This can be accomplished through the use of commercial process discovery tools or manual inspection.

In addition to process standardization, Palermo stresses the importance of effective communication and collaboration in addressing business process fractures. He mentions several collaboration tools, including Microsoft Teams, Slack, Google Workspace, and Zoom, which provide features such as chat, video conferencing, file sharing, and project management. These tools facilitate real-time communication and collaboration, enabling teams to work cohesively across different geographies and locations, which is particularly relevant in today's distributed and hybrid workforce.

Palermo's insights emphasize the significance of standardization, collaboration, and utilizing tools and technologies to address business process fragmentation and enhance efficiency within an organization. 

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