Telcos’ quest for customer-centricity: Fixing data gaps to deliver what users truly need | Read the report
With the emergence of 5G and the continued rise of edge computing, internet of things (IoT), augmented reality (AR), and artificial intelligence (AI) - 2020 is going to be an exciting year for the telecommunications industry. The door is wide open for incredible innovation but only for CSPs that efficiently manage costs and improve customer service as they adopt and integrate these new technologies. Given these influences, here are five important CSP trends to watch in 2020.