The insurance industry is going through a flux with agents retiring, a millennial workforce taking over, and customer demographics changing rapidly. The business model ‘as is’ is no longer competitive or efficient. The shift towards digital and automation is indispensable. A remote workforce, millennial migration towards non-insurance careers, declining customer loyalties, and the rising demand for instant services are some of the key trends driving digital transformation in the insurance industry.
In this fireside chat with leaders from New York Life, Cigna, and Virtusa, find out the best practices for managing change and meeting customer expectations in a world altered by the pandemic.