What’s next in collections

With guest speakers from
Aite Group, Pega, and Virtusa

Published: August 5, 2021

Banking has transformed, and with it, debt collections too. As a result, building empathy with customers is more important than ever, and one of the ways to achieve that is to assist during the time of difficulty.

Watch this fireside chat to understand how you can leverage AI to improve customer loyalty and maximize debt collection recovery.

We discuss:

  • How to improve collections response rates to minimize costs and deliver an improved customer experience
  • How to build a robust self-service capability that allows customers to manage their accounts
  • How to help borrowers resolve their payment difficulties.
  • How to use AI to drive customer recommendations that closely align payment solutions with individual needs
  • How to keep legal and recovery within your systems to maximize collections and retain customer relationships.
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