In 2015, Salesforce launched Health Cloud, billed as the world’s most powerful healthcare CRM. The launch of Health Cloud was part of a broader shift in strategy towards the verticalization of the core Salesforce platform and sales strategy at Salesforce. The intent was to help customers address common industry use cases faster and with less customization. Historically, since its launch in the early 2000s, Salesforce was a horizontal solution with a range of tools to customize the solution to meet specific industry needs. Often this was done by writing APEX and Visualforce code. While many customers saw this as a blank canvas to refer to and build almost anything on the Salesforce platform, it has ultimately led to various implementations today, that are difficult to maintain and evolve to keep up with the rapidly changing expectations of customers and end users. In addition, the total cost of ownership (TCO) of many Salesforce implementations became a driver for customers to look at alternative solutions and go about complex migrations to other platforms.
Despite failing to gain momentum in the early years of its launch, primarily due to the relative immaturity of the product and its capabilities vs the additional license cost it incurred, it was re-launched in 2021 as Health Cloud 2.0 - this time with significant, additional capabilities. A key aspect of this relaunch was the incorporation of Vlocity capabilities and industry solutions into the core Health Cloud offering (an industry-focused ISV acquired by Salesforce in 2020 for $1.3bn and now referred to as Salesforce Industries). Customers noticed and the demand for Health Cloud especially in net new implementation environments has skyrocketed. But what about those customers who had already invested significantly in Sales and Service Cloud implementations? Those who had customized the horizontal offerings to address use cases are now available out of the box in Health Cloud. Many of them are stuck wondering what to do. Read on to find out how Virtusa can help if this is you.
Figure 1: The Health Cloud 2.0 platform architecture
The following section lays out the key reasons why you should be considering migrating to Health Cloud if you have not done so already:
Figure 2: Accelerate time to value with Health Cloud
Figure 3: Health Cloud continuous innovation
Medical Devices & Diagnostics
Virtusa is one of the only Salesforce global system integrators that has been awarded a Level II Partner Navigator specialization from Salesforce for Health Cloud implementation services. This is based on the number of successful end-to-end projects that we have completed, certified Health Cloud accredited professionals that we have in-house, and most importantly the customer satisfaction received from our projects. We have successfully implemented Health Cloud in all 4 healthcare verticals and have been recognized both by Salesforce and analysts as a leader in the implementation of Salesforce in the healthcare ecosystem. Indeed, we were the only Health Cloud customer speaking session selected to present at Dreamforce in 2022! Scroll down to see some of our recent Health Cloud success stories, including where we helped a Med Tech organization migrate and fix a failed implementation of Health Cloud to deliver incredible business value in a short space of time.
Not only do we understand Health Cloud and the healthcare domain intricately, but we have three rapid Health Cloud migration assessment offerings available to suit your individual needs:
Generally for simple orgs with less than 100 users, clear focus and limited depth required
Medium complexity orgs with 100-300 users and more than one healthcare app use case
Very complex orgs and use cases with 300+ users and multiple healthcare apps
Figure 4: Virtusa Health Cloud migration assessment offerings
If you decide to move forward with the Health Cloud migration implementation with Virtusa, the cost of the assessment will be discounted from the implementation fee. We offer a variety of implementation models including fixed fee and outcome-based delivery and leverage our global delivery model to optimize cost and timeline.
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