segment

Group insurance

Employee benefits platform fuels profitability through digital transformation

Globally, companies are realizing the need to attract and retain talent in an ever-increasing competitive market. The existing group insurance solutions no longer meet the needs of employees and employers today. Attractive employee and voluntary benefits help attract and retain talent by providing financial security. Group insurers are digitally transforming themselves to provide holistic experience across variety of product offerings such as leave or absence management aligned with FMLA, state regulations & corporate policies, and different protections such as accident & health, life, critical illness, dental, vision, disability, auto, home & legal et al.

Group insurers face the ever-increasing challenge of meeting the digital demands of a wide variety of their customers including members or employees, plan administrators, brokers, agents and medical providers while complying with the changing regulatory requirements and dealing with InsurTechs disrupting the existing business models.

Group insurers today are focused on improving the customer experience and service levels across the board while trying to reduce operational and IT costs via digital process automation, system modernization initiatives and investments in digital, analytics, cloud migration, and cybersecurity.

Combining Insurtech disruption with industry leading digital transformation expertise

Virtusa accelerates innovation to create the best employee benefits platforms

Combining Insurtech disruption with industry leading digital transformation expertise
  • Claims Management Suite
    An end-to-end claims management suite built using Pega Claims for Insurance (PCI) comprising consulting, technology transformation, support, and optimization services with a strategic focus to accelerate claims outcomes.
  • Claims Data and Analytics
    Virtusa helps dramatically improve claims data and analytics by helping you integrate structured and unstructured data to drive new understanding and develop deeper insights. We’ll help leverage powerful predictive models to put cloud-based, multi-dimensional data to work to enable business growth, improve operations and better prepare for what’s next. Whether it is addressing data lineage and data strategy, big data and analytics, business intelligence, data governance or building your enterprise data lake architecture, Virtusa is your partner. We have engineered many of the data management solutions in the industry and have expertise across all the leading and open-source tools.
  • Underwriter Work Bench
    Our pre-built automation integration with vUWB (Pega Underwriting for Insurance) helps underwriters resolve submissions efficiently, reduce losses, extract data from submissions, ensure consistency in scoring, and increase policy counts. Our solution provides you with the foundation to improve overall underwriting cycle duration by 10X and provides underwriters with instant analytics information.
  • Complaint Management System
    CMS for Insurance (CMSi) is a Pega-based solution that revolutionizes complaints processing by providing efficient workflows, platforms for collaboration, enabling regulatory compliance, and improving policy holder satisfaction.
  • Claims Automation bots
    Using bots is like hiring, training and operating a new virtual workforce. Bot not only does what a human does, but does it better and faster. Unlike humans, bot can successfully invoke system calls and exchange information in a secure way that reduces integration costs. Bot handles exceptions to deal with real business situations and it also maintains an audit trail of all files and actions. Bot enables managers to view the status of work any time and triggers proactive alerts for improved customer and staff experience.

Transformative digital technology solutions

Dramatically increase the success of your digital transformation. Whether developing net new solutions or scaling existing processes and staff worldwide, Virtusa helps you reach your goals in some of today’s most complex and fast-moving use cases

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