Virtusa Recognized as Global Leader in Gen AI Services by ISG Provider Lens® - Read report
Job description
7+ years of hands-on experience in configuring and customizing Salesforce Service Cloud.
•Experience with Salesforce Lightning, including Aura Components and LWC (Lightning Web Components).
•Collaborate with business stakeholders to gather requirements and propose scalable solutions for robust Service Cloud applications.
•Leverage standard Service Cloud functionality wherever possible and customize only as per business needs.
•Design and develop solutions that comply with Salesforce best practices, enterprise standards, and operational guardrails.
•Strong understanding of web services (SOAP, REST), security models, integration patterns, and methods.
•Proficiency in HTML, CSS, and JavaScript for UI customization.
•Experience in Service Cloud implementation, configuration, data migration, and integrations with external systems.
•Expertise in Case Management, Omni-Channel Routing, Knowledge Base, Service Console, and Entitlements.
•Design and implement Service Processes, including automation using Flows, Process Builder, and OmniScripts.
•Familiarity with Einstein Bots, Live Agent, and Field Service Lightning for advanced service capabilities.
•Experience in reporting and analytics using Salesforce Reports, Dashboards, and Service Cloud-specific KPIs.
•Design and/or build integrations between Service Cloud and third-party applications or data sources.
•Exposure to Health Cloud, Salesforce CDP, and Experience Cloud is an added advantage.
•Excellent communication and verbal skills.
Certifications:
•Salesforce Service Cloud Consultant
•Salesforce Administrator
•Salesforce Platform Developer I
•(Nice to have) Salesforce Advanced Administrator
Qualification
7+ years of hands-on experience in configuring and customizing Salesforce Service Cloud.
•Experience with Salesforce Lightning, including Aura Components and LWC (Lightning Web Components).
•Collaborate with business stakeholders to gather requirements and propose scalable solutions for robust Service Cloud applications.
•Leverage standard Service Cloud functionality wherever possible and customize only as per business needs.
•Design and develop solutions that comply with Salesforce best practices, enterprise standards, and operational guardrails.
•Strong understanding of web services (SOAP, REST), security models, integration patterns, and methods.
•Proficiency in HTML, CSS, and JavaScript for UI customization.
•Experience in Service Cloud implementation, configuration, data migration, and integrations with external systems.
•Expertise in Case Management, Omni-Channel Routing, Knowledge Base, Service Console, and Entitlements.
•Design and implement Service Processes, including automation using Flows, Process Builder, and OmniScripts.
•Familiarity with Einstein Bots, Live Agent, and Field Service Lightning for advanced service capabilities.
•Experience in reporting and analytics using Salesforce Reports, Dashboards, and Service Cloud-specific KPIs.
•Design and/or build integrations between Service Cloud and third-party applications or data sources.
•Exposure to Health Cloud, Salesforce CDP, and Experience Cloud is an added advantage.
•Excellent communication and verbal skills.
Certifications:
•Salesforce Service Cloud Consultant
•Salesforce Administrator
•Salesforce Platform Developer I
•(Nice to have) Salesforce Advanced Administrator
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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