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Executive – Digital Adoption (Process Improvement & Change Management)
Job description
We are looking for an energetic and skilled individual to drive strategic communication initiatives, develop engaging content, promote user adoption and suggest process enhancements for key business programs. The role blends business process transformation, change management, user training, campaign planning and adoption measurement to ensure Virtusa employees are well-informed, actively engaged, and confident in using our applications and tools effectively.
Key Responsibilities:
- Develop and execute change management strategies to keep stakeholders informed and engaged across various channels.
- Create, edit, and maintain user manuals, training materials, FAQs, and help guides to support adoption.
- Work with the design team and roll out awareness campaigns for internal tech initiatives.
- Conduct user training sessions (virtual and in-person) to improve knowledge and adoption rates.
- Measure campaign and communication effectiveness using analytics and key metrics.
- Collaborate with internal teams to align communications with organizational goals and branding.
- Continuously gather feedback and improve communication methods for better engagement.
Qualification
Key Requirements:
- Bachelor’s degree in Communications, Marketing, or a related field.
- 1-3 years proven experience in process transformation, change management, internal communications, campaign planning, or internal engagement roles.
- Excellent written and verbal communication skills.
- Strong ability to create engaging content and easy-to-understand user documentation.
- Experience with training delivery and knowledge transfer.
- Ability to analyze data and present adoption metrics effectively.
- Proficiency in communication tools, presentation platforms, and analytics dashboards.
- Experience working in the IT industry will be an added advantage.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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