Virtusa Recognized as Global Leader in Gen AI Services by ISG Provider Lens® - Read report
Job description
* Supervising and mentoring Enquiry Administrators to ensure adherence to established procedures and standards.
* Providing comprehensive training to new Enquiry Administrators, ensuring they understand Clients specialist insurance offerings and workflow processes.
* Monitoring the performance of Enquiry Administrators to ensure productivity and accuracy in submission processing.
* Reviewing submissions logged by Enquiry Administrators for accuracy, completeness, and compliance with company guidelines
* Conducting regular performance evaluations and providing constructive feedback to Enquiry Administrators.
* Collaborating with the Underwriting Support Manager to implement improvements in enquiry logging processes and systems.
* Serving as a point of contact for Enquiry Administrators, addressing queries and providing guidance as needed.
* Compiling and presenting regular reports to the Underwriting Support Manager on enquiry logging metrics, including turnaround times and accuracy rates.
Skills & Ability
* Leadership and interpersonal skills, with the ability to motivate and inspire team members.
* Excellent level of attention to detail including accurate written and numeracy skills;
* Good command of the English language, both spoken and written;
* Good communications skills, courtesy and patience.
* Problem-solving skills, with the ability to resolve issues efficiently and effectively.
Educational Qualifications
GCSE or equivalent.
.
Qualification
Minimum 1 year of experience in a customer support or technical support role.
Strong technical background with the ability to understand and explain complex systems.
Excellent verbal and written communication skills.
Strong problem-solving and troubleshooting abilities.
Customer-focused mindset with a passion for delivering excellent service.
Experience with ticketing systems, CRM tools, and remote support platforms is a plus.
Ability to work both independently and collaboratively in a fast-paced environment.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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