Virtusa Recognized as Global Leader in Gen AI Services by ISG Provider Lens® - Read report
Job description
Key Responsibilities
Provide team leadership and coaching
Create an environment of trust open communication creative thinking and cohesive team effort
Provide the team with a vision of the project objectives
Motivate and inspire team members. Lead by setting a good example role model behavior consistent with words
Coach and help develop team members help resolve dysfunctional behavior
Facilitate problem solving and collaboration
Oversee day to day teams operation and performance
Discover training needs and provide coaching
Intervene when necessary to aid the group in resolving issues
Encourage creativity risk taking and constant improvement
Recognize and celebrate team and team member accomplishments and exceptional performance
Conduct monthly one on one performance reviews with team members
Act as SPOC for conducting appraisals approving leaves
Focus the team on the tasks at hand or the internal and external customer requirements
Coordinate with reporting Manager as necessary
Familiarize the team with the customer needs specifications targets standards techniques and tools to support performance
Assure that the team addresses all relevant issues within the specifications and various standards
Provide necessary business information
Ensure deliverables are achieved to satisfy the project requirements
Help keep the team focused and on track
Obtain and coordinate space furniture equipment and communication lines for team members
Establish meeting times places agendas and document the same with MOM.
Identify areas of improvement in the process and take measures to constantly improve
Communicate team status task accomplishment and direction
Provide status reporting of team activities to the reporting manager
Keep the reporting manager informed of task accomplishment issues and status
Serve as a focal point to communicate and resolve interface and integration issues with other teams
Escalate issues which cannot be resolved by the team to reporting manager
Provide guidance to the team based on management direction
Skill Set
High proficiency in Verbal Written English
Knowledge of MS Office G Suite
A Clear Communicator
Strong Organization Skills
Confident in the Team
An Example of Integrity
Influential in Core Areas
Powerful Facilitator
A Skilled Negotiator
Qualification
JOB DESCRIPTION
Skill – Team Lead - KPO
Role / Tier: - Team Lead - KPO / Tier 2
Job Description:
Provide team leadership and coaching
Create an environment of trust, open communication, creative thinking, and cohesive team effort.
Provide the team with a vision of the project objectives.
Motivate and inspire team members.
Lead by setting a good example behavior consistent with words.
Coach and help develop team members help resolve dysfunctional behavior.
Facilitate problem solving and collaboration.
Oversee day to day teams operation and performance
Discover training needs and provide coaching
Intervene when necessary to aid the group in resolving issues.
Encourage creativity, risk taking, and constant improvement.
Recognize and celebrate team and team member accomplishments and exceptional performance.
Conduct monthly one on one performance reviews with team members..
About Virtusa
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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