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Job description
Senior UX Researcher Venture & Product Innovation
Department: Innovation, UX, and Productization
Experience: 8+ Years
Industry: Banking, Fintech, B2B SaaS
Role Overview
We are seeking a strategic and innovative Senior UX Researcher to lead user experience research in support of a global productisation strategy for the banks core digital assets. With a strong foundation in qualitative and quantitative methods, youll help shape reusable, scalable, and modular digital products that are intuitive, customer centric, and ready for deployment by partner banks worldwide.
You will work at the intersection of venture building, UX, and product innovation, embedding customer insights into strategic decisions, and enabling cross market product success. This role is ideal for a research leader who thrives in dynamic environments and is passionate about shaping the next generation of B2B financial products.
Qualification
Experience: 8+ Years
Location: Offshore
Job Type: Full-time
Department: Product / Design / User Experience
Reports To: Head of UX / Design Director / Product Leadership
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Role Overview:
We are seeking an experienced and analytical Senior UX Researcher with 8+ years of experience to lead user research efforts across key products and initiatives. You will partner closely with product managers, designers, and engineers to shape product experiences based on deep user understanding.
This role demands expertise in qualitative and quantitative research methods, the ability to work cross-functionally, and a passion for uncovering user needs to drive product excellence.
Key Responsibilities:
Lead end-to-end UX research across product lifecycles from exploratory and generative to evaluative research.
Plan, design, and execute research studies using a mix of methodologies including user interviews, usability testing, surveys, field studies, A/B testing, card sorting, etc.
Translate research insights into clear, actionable recommendations that inform product strategy and design decisions.
Synthesize complex findings and present them to stakeholders through compelling storytelling, reports, and presentations.
Work closely with product teams to prioritize research needs based on impact and business goals.
Contribute to and help scale a centralized research practice, tools, templates, and guidelines.
Mentor junior researchers and advocate for research best practices across teams. Bachelors or Masters degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Design, or a related field.
8+ years of hands-on UX research experience with a proven track record of driving product impact.
Strong command of both qualitative and quantitative research methodologies.
Experience working with digital products across web and mobile platforms.
Ability to manage multiple projects and work independently in a fast-paced environment.
Excellent storytelling, presentation, and stakeholder communication skills.
Proficient in research and analysis tools such as UserTesting, Optimal Workshop, Dovetail, Lookback, Maze, or similar. Experience in B2B, SaaS, fintech, healthcare, or enterprise environments.
Familiarity with accessibility standards and inclusive design principles.
Comfort working with mixed-method approaches, including analytics tools (e.g., Google Analytics, Amplitude).
Knowledge of Agile, Design Thinking, or Lean UX frameworks.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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