Virtusa Recognized as Global Leader in Gen AI Services by ISG Provider Lens® - Read report

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Senior Software Engineer

Hyderabad, Andhra Pradesh, India
Posted on: 29-12-2025
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Job description

Responsibilities
- Design, build, and deploy GenAI solutions for contact center use cases including virtual agents, agent assist, call summarization, and workflow automation
- Develop and integrate Amazon Nova–based models within Amazon Connect contact flows and agent tools
- Build prompt strategies, orchestration logic, and APIs to support real-time and post-call AI experiences
- Integrate GenAI services with AWS components (Lambda, Lex, Bedrock, S3, CloudWatch)
- Optimize AI performance for latency, accuracy, security, and cost
- Support testing, tuning, monitoring, and production rollout of GenAI capabilities

Required Qualifications
- 5+ years of software development experience with cloud-based applications
- Hands-on experience developing GenAI or LLM-based solutions
- Strong experience with AWS services and serverless architectures
- Experience integrating AI capabilities with Amazon Connect or conversational platforms
- Proficiency in Python, JavaScript/TypeScript, and API-based integrations

Preferred Qualifications
- Experience with Amazon Nova or Amazon Bedrock–hosted models
- Familiarity with Avaya contact center platforms
- Knowledge of conversational AI, speech-to-text, and text-to-speech pipelines
- Experience implementing responsible AI, security, and data privacy controls

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 Key job details

Primary Location
Hyderabad, Andhra Pradesh, India
Job Type
Experienced
Primary Skills
Gen AI, Amazon connect, AWS
Years of Experience
5
Travel
No
Job Posting
29/12/2025

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About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

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Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.

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Awards and recognition

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2023
UK’s Best Workplaces in Tech
2023
UK's Best Workplaces for Wellbeing 2023
2022
Virtusa Earns 2022 Great Place To Work Certification
2017-2022
Candidate Experience (CandE) Awards
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