Virtusa Recognized as Global Leader in Gen AI Services by ISG Provider Lens® - Read report
Job description
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Qualification
Key Responsibilities * Provide L2 support for applications developed in Mainframe, Cobol, Java/C++, hosted on Client Infrastructure, and using SQL databases. * Troubleshoot and resolve application issues, ensuring minimal disruption to business operations. * Monitor application performance and system health, identifying and addressing potential issues proactively. * Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems. * Perform root cause analysis for recurring issues and implement permanent solutions. * Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures. * Assist in the deployment and configuration of applications and updates * Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support. * Participate in on-call rotation to provide 24 7 support for critical applications. * Communicate effectively with users, providing updates on issue resolution and system status. * Proven experience in application support, specifically with Mainframe, Cobol, or Java and C++. * Strong understanding of Object based programming. * Excellent problem-solving skills and the ability to work under pressure. * Strong communication skills, both written and verbal. * Ability to work independently and as part of a team. * Willingness to participate in on-call support rotation. Preferred Skills: * Knowledge of ITIL framework and incident management processes. * Familiarity with automation tools and techniques to streamline support processes. * Previous experience in a financial or technology-driven environment.
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Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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