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Job description
The ideal candidate will have a strong background in mobile development and support, a problem-solving mindset, and the ability to collaborate across development, QA, and operations teams.
Key responsibilities for L2 Analyst role.
Analyse and resolve user-reported mobile application issues across and iOS platforms.
Investigate system errors, crashes, and performance issues; provide timely workarounds or permanent fixes.
Work with other partners, interfacing application teams in Triaging issues and resolution.
Respond to service requests, user queries related to mobile applications (configuration, data corrections, access issues, etc.)
Monitor mobile application logs, analytics, and crash reports to proactively detect and resolve issues.
Apply patches and perform routine maintenance to ensure application availability.
Mandatory skills
1-2 years of prior experience in mobile application support and development (L2 or L3 roles)
1 year of experience in Swift (iOS) development frameworks is required.
Experience in AWS services, Relation data base skills is required.
Hands-on experience with mobile logging and analytics tools (Firebase, Crashlytics)
Exposure to Integrations via API gateway, REST APIs
Good understanding on IAM & Authentication. Experience on Gluu authentication product would be advantage.
Qualification
We are seeking a highly skilled System Analyst proficient on Mobile apps development technologies and frameworks. This role is responsible for troubleshooting user-reported incidents, resolving system issues, performing proactive and preventive maintenance to resolve issues faster and maintain higher uptime. In addition, the analyst will contribute to ongoing enhancements and optimizations of mobile platforms built using Swift (iOS), fulfilment of service requests as well.
The ideal candidate will have a strong background in mobile development and support, a problem-solving mindset, and the ability to collaborate across development, QA, and operations teams.
Key responsibilities for L2 Analyst role.
Analyse and resolve user-reported mobile application issues across and iOS platforms.
Investigate system errors, crashes, and performance issues; provide timely workarounds or permanent fixes.
Work with other partners, interfacing application teams in Triaging issues and resolution.
Respond to service requests, user queries related to mobile applications (configuration, data corrections, access issues, etc.)
Monitor mobile application logs, analytics, and crash reports to proactively detect and resolve issues.
Apply patches and perform routine maintenance to ensure application availability.
Mandatory skills
1-2 years of prior experience in mobile application support and development (L2 or L3 roles)
1 year of experience in Swift (iOS) development frameworks is required.
Experience in AWS services, Relation data base skills is required.
Hands-on experience with mobile logging and analytics tools (Firebase, Crashlytics)
Exposure to Integrations via API gateway, REST APIs
Good understanding on IAM & Authentication. Experience on Gluu authentication product would be advantage.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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