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Job description
Seeking a skilled ServiceNow CMDB Lead responsible for overall CMDB strategy, governance, data quality, and service mapping. The role leads the CMDB team, ensures CI classification and patterns are accurate, manages discovery and reconciliation processes, and drives CMDB alignment with business services
Key Responsibilities:
Define and maintain CMDB strategy, roadmap, and standards.
Establish CMDB governance framework, policies, and processes.
Ensure CMDB aligns with ITIL Configuration Management best practices.
Drive data quality initiatives: completeness, correctness, uniqueness, relationship accuracy, and compliance.
Approve and monitor CI reconciliation, normalization, and deduplication processes.
Ensure CI data meets business and audit requirements.
Oversee creation, maintenance, and optimization of CI classes, identification rules, and discovery patterns.
Ensure correct classification of discovered CIs and accurate relationships.
Validate patterns for Discovery and Service Mapping to support end-to-end service visibility.
Coordinate with Discovery and Service Mapping teams to ensure effective CI discovery and service mapping.
Monitor MID Servers, probes, and sensors to ensure high accuracy of automated CI identification.
Lead a team of CMDB analysts, data quality specialists, and pattern developers.
Collaborate with application, infrastructure, and service owners for CI validation and approvals.
Communicate CMDB health, metrics, and improvements to executive and business stakeholders.
Define and track CMDB KPIs and dashboards for data quality, CI
coverage, and service visibility.
Provide actionable insights and recommendations to improve CMDB adoption and accuracy.
Required Skills:
10+ years in ServiceNow platform, 7+ years in CMDB.
Extensive hands-on experience with ServiceNow CMDB, Discovery, Service Mapping, and IRE.
Expertise in CI classification, identification patterns, and reconciliation logic.
Strong knowledge of ITIL Configuration Management, Change, and Incident Management processes.
Proven leadership experience managing CMDB or ServiceNow teams.
Experience in scripting and automation in ServiceNow (GlideScript, Business Rules, Script Includes).
Strong analytical, problem-solving, and stakeholder management skills.
Ability to work across multi-instance or multi-region ServiceNow environments
Preferred Skills
Experience with Agile development methodologies.
Exposure to ServiceNow GRC, SecOps, or HRSD is a plus.
Prior experience working in large enterprise environments.
Experience in governance and audit compliance initiatives.
Certifications & Preferred
ServiceNow Certified Implementation Specialist CMDB.
Experience in CMDB Health Dashboard configuration, advanced service mapping
Qualification
Title: Servicenow CMDB Lead
Seeking a skilled ServiceNow CMDB Lead responsible for overall CMDB strategy, governance, data quality, and service mapping. The role leads the CMDB team, ensures CI classification and patterns are accurate, manages discovery and reconciliation processes, and drives CMDB alignment with business services
Key Responsibilities:
Define and maintain CMDB strategy, roadmap, and standards.
Establish CMDB governance framework, policies, and processes.
Ensure CMDB aligns with ITIL Configuration Management best practices.
Drive data quality initiatives: completeness, correctness, uniqueness, relationship accuracy, and compliance.
Approve and monitor CI reconciliation, normalization, and deduplication processes.
Ensure CI data meets business and audit requirements.
Oversee creation, maintenance, and optimization of CI classes, identification rules, and discovery patterns.
Ensure correct classification of discovered CIs and accurate relationships.
Validate patterns for Discovery and Service Mapping to support end-to-end service visibility.
Coordinate with Discovery and Service Mapping teams to ensure effective CI discovery and service mapping.
Monitor MID Servers, probes, and sensors to ensure high accuracy of automated CI identification.
Lead a team of CMDB analysts, data quality specialists, and pattern developers.
Collaborate with application, infrastructure, and service owners for CI validation and approvals.
Communicate CMDB health, metrics, and improvements to executive and business stakeholders.
Define and track CMDB KPIs and dashboards for data quality, CI
coverage, and service visibility.
Provide actionable insights and recommendations to improve CMDB adoption and accuracy.
Required Skills:
10+ years in ServiceNow platform, 7+ years in CMDB.
Extensive hands-on experience with ServiceNow CMDB, Discovery, Service Mapping, and IRE.
Expertise in CI classification, identification patterns, and reconciliation logic.
Strong knowledge of ITIL Configuration Management, Change, and Incident Management processes.
Proven leadership experience managing CMDB or ServiceNow teams.
Experience in scripting and automation in ServiceNow (GlideScript, Business Rules, Script Includes).
Strong analytical, problem-solving, and stakeholder management skills.
Ability to work across multi-instance or multi-region ServiceNow environments
Preferred Skills:
Experience with Agile development methodologies.
Exposure to ServiceNow GRC, SecOps, or HRSD is a plus.
Prior experience working in large enterprise environments.
Experience in governance and audit compliance initiatives.
Certifications & Preferred
ServiceNow Certified Implementation Specialist CMDB.
Experience in CMDB Health Dashboard configuration, advanced service mapping
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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