Digital Transformation in the Automotive Industry with Pega

Our client is a leading automotive, communications, and media conglomerate with 40,000+ clients across 100+ countries.

The customer wanted to replace their legacy device with a newer-generation Android-based device for better user experience and future business needs.

  • The Challenge

    The client’s existing system was not agile and affected business performance. The key challenges the client faced were

    • Transformational imperative
    • Reduce effort/time dedicated to misplaced assets
    • Eliminate duplicate services
    • Reduce missed SLAs for customers and 3PL
    • Reduce learning curve for highly transient workforce
    • Asset information follows the asset
  • The Solution

    Virtusa developed one of Pega’s first mobile solutions, allowing our customer to streamline the asset check-in process across all facilities. Mobile, decision management, case management, and automation were all used to create a truly digital experience. Features included

    • Highly transient workforce required a solution with a low learning curve, which allowed them to capture and track asset information throughout the possession cycle.
    • Fully integrated with pinpoint geolocation devices for each asset.
    • Extended situational layer cake functionality to release assets while automating and orchestrating more than 40 distinct functions.
    • Extended the client’s enhanced customer experience to the pre-existing customer base, orchestrating complex activities across six actors with more than 300 stories.
  • The Benefit

    Virtusa successfully developed Pega’s mobile solution integrated with each asset.  Benefits include

    • Improved end-user productivity capabilities
    • Improved order efficiency as the solution eliminates duplicate service orders
    • Enhanced customer servicing capabilities

Contact Us

    Yes, I want Virtusa to keep me up-to-date with recent industry developments including insights, upcoming events, and innovative solution capabilities according to the privacy policy
  • This field is for validation purposes and should be left unchanged.