Virtusa's Agile Business Transformation Helps Healthcare Provider Enhance Productivity by More than 50%
Designed an agile business transformation program to redefine the operational processes and re-platform the Workers Compensation line of business to Salesforce
Created end-to-end service automation using Service Cloud with maximum use of OOTB features
Multi-channel integration, shift of audit processes to upfront validations to minimize errors.
Stakeholder management for Adjusters and Providers using Salesforce Communities
Efficient and scalable data model design reducing data redundancy and errors
Real-time metrics and SLA tracking using entitlements/milestones and configurable reports/dashboards
Developed Online product catalog, Pricing and BPM automation using Salesforce platform