Virtusa built a dedicated 24x7 support team to maintain and support application and bot infrastructure. Our Preempt, Accelerate, and Compress methodology was applied to ensure continuous productivity improvement of RPA support developers. We implemented our vBrain solution to perform continuous health checks of live bots and monitor the environment to ensure high availability.
We applied AIOps principles to predict events and prevent incidents proactively. Our solution integrated with the client’s email system and ticket management platform (ServiceNow) to enable automated ticket creation and initial triage.