Virtusa suggested feather touch claims which eventually empowers the customer to actively participate in the claim process (either through web or mobile). After evaluating and consolidating all the services rendered, the basic tasks were automated through a powerful workflow solution, and only complex tasks were routed to the examiner for manual reviews.
The client thus implemented processes with a high-end solution, including pre-filled data and drop-down options for most customer information. This left less for customers to add claim notes and important points to avoid errors and mistakes.
The approach reduced redundant and unnecessary data entry. The implementation was done through an agile methodology following an Accelerated Solution Design (ASD) approach with concurrent use of multiple sprint teams, each working with time-boxed DCO, building and testing each sprint's phases to ensure accuracy.