With a legacy of over 110 years, the client specializes in providing insurance for the transportation industry. They are licensed in all 50 states, the District of Columbia, Puerto Rico, and Canadian provinces to provide comprehensive insurance programs to trucking fleets, motorcoach operations, and limousine services. Their products are backed by a dedicated loss prevention and safety services team, experienced claims management, and superior customer service.

The client faced enormous challenges processing high volumes of data transactions on their legacy platforms every day. The major challenge was limited documentation and knowledge on impact analysis and workflows, resulting in new resource onboarding and training problems. Virtusa as a strategic consulting partner, brought in their pool of expertise to resolve complex business problems and upgraded the client's existing systems to Duck Creek policy core.

Our team of expert professionals provided a rating and fulfillment engine algorithm to facilitate the new enhancement within the commercial fleet insurance. With our solution, the client created several robust, reusable assets and a knowledge repository for the business and the engineering teams enhancing the overall productivity.

The challenge

The client's existing legacy platform consisted of over 22 separate applications supporting three main business lines linked with in-house and third-party developed systems. Hence, they had complex structures and integration layers that could not be leveraged for scaling up operations and enhancements with increased business volumes catering to end-to-end policy servicing, claims, billing, payments, and accounting systems.

The outdated systems led to recording high volumes of data transaction processes daily via batch jobs on the production data, verification and validation of enhancements, and complex change requests. The requests require well-equipped resources who know the downstream applications and the business processes. The limited documentation or knowledge of the existing systems and challenges in new resources onboarding and training made it more challenging for the client, resulting in inefficient systems.

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