services

Process re-engineering

Streamline your processes re-engineer and transform customer experiences

In today's fast-paced business world, companies need to be agile and efficient to keep up with the competition. Yet, many organizations still grapple with manual processes that are both time-consuming and error-prone, leading to delays. Studies show that a significant percentage of implementations commence without well-defined business outcomes, and process design is often incomplete. Therefore, developing a holistic range of digital platforms is crucial in addressing the complete process governance lifecycle, as prescribed by the Business Process Management (BPM) strategy.

Our re-engineering approach

At Virtusa, we understand these challenges and have developed a comprehensive suite of digital platform offerings that help our clients streamline processes and transform customer experiences. Our services are designed to address the entire process governance lifecycle and the Business Process Management (BPM) execution strategy. We don't just focus on digitization and automation but also on efficient process design that can lead to incremental or radical improvements in productivity, cycle times, and quality.

Our services are designed to address the entire process governance lifecycle and the Business Process Management (BPM) execution strategy.  We don't just focus on digitization and automation but also on efficient process design that can lead to incremental or radical improvements in productivity, cycle times, and quality.

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Our unique process re-engineering and improvement approach sets Virtusa apart from other service providers.

 

We begin by breaking down complex processes into a simplified business capability inventory. This inventory is then analyzed based on a lengthy set of attributes to make informed decisions about process network design, harmonization goals, priorities, and architectural design. By simplifying the process and analyzing it thoroughly, we can optimize it for the client's needs.

Our process design is not just about functionality; it is also about meeting the personalization goals of our clients. We balance this with our focus on standardization and performance goals using the Lean and Six Sigma methodology. Furthermore, we keep up-to-date with the latest technologies and trends to ensure we provide our clients with the most advanced solutions.

Process re-engineering services

Analysis - Simplification - Optimization - Personalization

Our digital platform offerings cover a wide range of solutions, including:

Process discovery

Time & motion study, process/task mining, and other discovery exercises to help our clients understand their current processes and identify areas for improvement.

Process re-engineering and improvement

Redesign their business processes and achieve radical or incremental improvements in productivity, cycle times, and quality.

 

Digital Process Automation

Leverage the latest automation technologies to streamline our client's processes and eliminate manual tasks.

 

Customer Experience Transformation

Transform customer experiences by identifying pain points in their processes and redesigning them to deliver a seamless, personalized experience.

At Virtusa, we are committed to helping our clients achieve their business goals by leveraging our digital process automation and experience transformation expertise.

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Success stories

Find out what Virtusa can do for you

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