success story

Delivering Superior Aftermarket Services for a Leading Imaging Technology Provider

Our client is a global leader in digital imaging products for the consumer market. It offers advanced imaging technology products and solutions used by businesses and professionals across the globe.

 

 

The Challenge

The client's retailers sent their orders manually in the absence of a web-based automated system. Their Oracle iStore deployment did not solve these challenges:

  • Labor-intensive order entry process
  • No provision to publish discounts and promotion information to customers
  • Lack of real-time view of product availability
  • Cumbersome order tracking process
The Solution

Virtusa developed a new web-based self-service solution. The focus was on improving responsiveness and providing a rich GUI experience for order entry tracking. The solution enabled

  • Simplified order management, with the ability to target the right promotions to customer
  • Automated order monitoring to reduce time
  • Complete visibility of the ordering and tracking process aimed at large distributors
The Solution
The Results

The solution, aimed at delivering exceptional aftermarket services, improved customer and dealer relationships while delivering measurable benefits:

  • Higher sales ‚ Promotions and discounts targeted at specific segments are effective and provide the best bargains for customers, improving overall sales
  • Lower TCO by integrating with any ERP
  • Added to bottom-line growth by delivering lower cost per transaction
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