Virtusa helped a leading American healthcare payer streamline their contact system and reduce average call time by up to 75%.
Leveraging a combination of Salesforce Marketing Cloud and Experience Cloud, Virtusa helped the payer streamline their contact system and make it more efficient.
By deploying Experience Cloud, we were able to create a much-needed digital space for advocates, families, and care providers. It enabled them to access information, increase personal agency, and collaborate as one for the first time.
Virtusa furthered the goals and objectives of the client's special needs program by ensuring members receive regular content tailored to their specific needs and delivered promptly through the channel of their choice with Marketing Cloud.
Lastly, Virtusa seamlessly implemented Digital 360 that provided the perfect solution for establishing a world-class, connected care ecosystem that supported families in complex healthcare insurance journeys.
The short answer is “absolutely.” Read this blog to learn how to get more from Digital 360.