For organizations operating in healthcare, logistics, and highly regulated industries, cybersecurity challenges extend far beyond technology.

Distributed systems, growing compliance requirements, and increasingly sophisticated threats make it difficult to maintain consistent security practices. When security tools are fragmented, and workflows remain manual, incident response slows, vulnerabilities become harder to prioritize, and business risk increases.

A leading global organization in the medical logistics sector, supporting time-sensitive healthcare operations across multiple regions, faced a similar challenge.

Security teams worked across disconnected tools and siloed processes, making it difficult to coordinate responses and maintain consistent workflows. Phishing reports, vulnerability management, and compliance-related security requests lacked a centralized process, while custom integrations increased complexity and maintenance effort.

To address these operational risks, the organization partnered with Virtusa’s team in Bulgaria to implement a centralized ServiceNow Security Operations model. By deploying Security Incident Response and Vulnerability Response capabilities, the engagement consolidated fragmented activities into a single platform. Integration with the configuration management database provided clearer visibility into affected systems. The centralized approach enabled faster vulnerability prioritization, reduced manual effort through automation, and established a coordinated response model that protects critical healthcare operations.

Key Services

ServiceNow Security Operations (SecOps)
Security Incident Response (SIR)
Vulnerability Response (VR)
CMDB integration
Workflow automation

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