success story

Digital Transformation in the Automotive Industry with Pega

Our client is a leading automotive, communications, and media conglomerate with 40,000+ clients across 100+ countries.

The customer wanted to replace their legacy device with a newer-generation Android-based device for better user experience and future business needs.

 

 

The Challenge

The client's existing system was not agile and affected business performance. The key challenges the client faced were

  • Transformational imperative
  • Reduce effort/time dedicated to misplaced assets
  • Eliminate duplicate services
  • Reduce missed SLAs for customers and 3PL
  • Reduce learning curve for highly transient workforce
  • Asset information follows the asset
The Solution

Virtusa developed one of Pega's first mobile solutions, allowing our customer to streamline the asset check-in process across all facilities. Mobile, decision management, case management, and automation were all used to create a truly digital experience. Features included

  • Highly transient workforce required a solution with a low learning curve, which allowed them to capture and track asset information throughout the possession cycle.
  • Fully integrated with pinpoint geolocation devices for each asset.
  • Extended situational layer cake functionality to release assets while automating and orchestrating more than 40 distinct functions.
  • Extended the client's enhanced customer experience to the pre-existing customer base, orchestrating complex activities across six actors with more than 300 stories.
The Solution
The Benefit

Virtusa successfully developed Pega's mobile solution integrated with each asset. Benefits include

  • Improved end-user productivity capabilities
  • Improved order efficiency as the solution eliminates duplicate service orders
  • Enhanced customer servicing capabilities
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