An End-to-end Omni Channel Platform to Maximize Market Opportunities

Virtusa continues to be a proven DPA market leader and specialist and one that is able to drive speed, agility and successful delivery at scale for even the largest global organizations. 

Facing a tough collections landscape, financial institutions can use this crisis as an opportunity to accelerate use of AI and analytics tools to tackle their conundrum

Technology advancements, modeling, and data mining techniques can self-empower banks with newer ways of engaging with their customers to meet their decisioning objectives.

Virtusa‚ electronic Informed Patient Consent (eIPC) solution harnesses digital technologies such as DPA, AI, NLP, and data analytics to simplify the informed consent process flow.

Virtusa's PLM solution can be built upon leading enterprise BPM and SFA platform capabilities. PLM addresses the many challenges Payers face in Prospecting, Contracting, Onboarding, Credentialing, Pricing Configuration and Servicing for Providers.

Recon, Refactor, Replatform (Triple R) methodology helps organizations adopt current technologies using specialized analysis tools backed by a one-of-its kind expertise in Pega's products, and a strong ecosystem of cloud service partners.

Based on Pega's process and decision-based technology, our cognitive pharmacovigilance intake solution leverages OCR, NLP, and AI to create a reusable adverse event case processing and product compliant environment.

Virtusa provides intelligent process automation (IPA/RPA) services that deliver efficiencies for our clients across business functions from customer-facing front-office processes, to improving straight through processing, and increasing shared services capacity in focus areas like human resources, legal, finance and accounting.

Blockchain has the potential to decrease the cost of doing business for providers while improving the experience.Learn how blockchain is revolutionizing travel and hospitality.

High quality Pega implementations have remained essential to the successful evolution from Business Process Management (BPM) to Digital Process Automation (DPA) and the growth of the BPM opportunity landscape. Historically, it has been observed that a singular focus on fixing only functional defects and deferring the fixes to design and structural code quality issues, while providing fake assurance to meet the timelines, very soon pile up technical debts causing significant rework and quality concerns from the users.

Insurance carriers are obliged to manage their producer network with onboarding, verification, and ongoing compliance validation. We can certainly enable this "Producer Lifecycle Management (PLM)" in the back office with Digital Process Automation (DPA) or Commercial Off-The-Shelf (COTS) products. But, we would be squandering an opportunity to leverage the producer channel to build policy holder intimacy and more intentionally, enable the agents to be more policy holder centric.

At Virtusa, we identify ourselves as engineers. Our entry into the consulting and integrations market was by the split streaming acceleration of our work as engineers for various software vendors. Today, we implement transformations and our promise is to "Accelerate Business Outcomes". How does an engineering outfit deliver on this promise to accelerate business outcomes?

Many of us have been following recent news items regarding data security breaches and data privacy along with hearing the recent public announcements stating the EU General Data Protection Regulations (GDPR) comes into effect in May 2018.

Here is some food for thought - did you know that the formula for Coca Cola is not patented? Neither is Kentucky Fried Chicken's original recipe. Neither are the algorithms used for the most significant patterns in web searches. The reason? In order to acquire a patent, one must explain a process and disclose it for all to see and challenge.

Maybe you've just moved your first application from on premise to the cloud. Perhaps you have transitioned your first 10 business processes, or first 100, or your whole enterprise now glows with the silver lining of a cloud provider of choice. Whichever stage you are at in your cloud journey, don't be fooled - the risk of being left behind may be greater now than it was when you were happily nestled on your own server, safe in your cozy but expensive, slow to change data center.

Work imitates art here, especially with robotics. When in action (singing), we want our robots to work in harmony, producing brilliant sounds like that of a carillon and not act like individual bell carolers. To do this, we need to think about the architecture of robotics and how they are orchestrated in a solution or an enterprise architecture. Otherwise, training new bell carolers will be the unenviable fate of the organization.

Business processes are built on rules thousands of rules for underwriting, claims adjudication, qualifying compensatory entitlements, determining your producers and what they can sell, and what to offer your policy holders. These rules are enforced by conventional rules engines and sometimes rules management through digital process automation.

Data and big data are a couple of the most topical and hyped terms in today's market. For many individuals / customers, this is a confusing subject, but businesses see this as an opportunity to increase market share and a new revenue stream.

Consider for a moment what your organization would be able to achieve if everyone had access to data and everyone and everything was accurate. Often times, organizations, whether they recognize it or not, do not appreciate scenarios where an individual makes an immediat decision with the available information.

The state of the Insurance industry is faced with rapid change, competing priorities, and a brittle and costly legacy. Agent-heavy firms are least likely to explore digital opportunities, as their familiar hunting-grounds degenerate into commoditized markets.

Digital Process Automation (DPA) is the evolutionary step out of the Business Process Management (BPM) construct of the past 10 years. Generally, most enterprises have some form of business process legacy built into their organization. Within this lens, we can see how organizations have mastered their processes through the creation of flows and rules that dictate the behavior of the organization.

The marketplace for RPA is crowded, but one particular platform innovation addresses the gathering storm to provide for elegant architecture. Pegasystems, having acquired OpenSpan, has gone to great lengths to integrate robotics (now branded as Pega Robotics) into their Digital Process Automation (DPA) platform.

Machine Learning is useful to a degree, but the real need is the ability to drive decisions that create behaviors we seek. With more than enough available possibilities, it is important that we understand that not a single machine learning process is paramount, but it is instead an ensemble of processes that allows us to discern and make resolutions to arrive at the outcomes we seek.

A recap of the brilliant features that make Pega 7: True Omni Channel Experience: Pega 7 delivers an optimized and consistent user experience in every

Over the last 5 years or so, we've seen tension with trends in the insurance industry. The two competing priorities are Customer Centricity and Disaggregation among our value chain.