The challenge

When knowledge is abundant but hard to find

Imagine a project manager starting their week with three simultaneous deadlines, a growing list of dependencies, and a new compliance requirement they have never encountered before. The information they seek may exist—in a PDF, a certification guide, or buried deep in a knowledge portal—but finding it takes time they do not have.

This is a daily challenge for project management professionals. The challenge is not just managing schedules or budgets, but navigating a complex, growing web of standards, documentation, and tools to find credible, up-to-date guidance.

A global authority on project management had built a vast, trusted knowledge base to support them. However, as the library expanded, finding relevant information became harder. Managers spent hours searching for framework details, certification guidelines, and enrollment processes—without the aid of sophisticated search or navigation tools.

At the same time, business administrators who wanted to automate workflows were reliant on developers for support. There was no easy way for non-technical users to create, configure, or share AI agents—limiting the potential for community-led innovation and scalable automation.

The result: rising operational costs, suboptimal experiences and failed projects. According to industry research, for every $1 billion invested, organizations lose nearly $97 million to failed projects.

That’s when the organization turned to Virtusa to simplify and scale its content systems without adding complexity for users. The goal: enable anyone—even without technical expertise—to quickly find information, build task-specific tools, and act on insights through intelligent, business-user-led automation

~$97M

99.4%

1.5s

60k+

>150k

33k+

25k+

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