Deliver Delightful Customer Experiences and Achieve Competitive Advantage
Communication Service Providers have to reorient their business models to service an increasingly mobile audience. In the near future, a vast majority of all video will be over the IP network and significantly, most mobile traffic will be video. It's not good enough to provide on-time service, audience preferences are changing -what they want to watch, where they want to watch, and on what device they want to watch it.
Virtusa brings a unique powerful cloud telecom solutions suite that delivers great network performance, personalized interactions, network intelligence. Our solutions hosted on a high-performing, rapidly scalable cloud infrastructure help CSPs achieve profitable outcomes while catering to the changing demands of consumers.
Master the digital advantage and transform customer experience
Virtusa’s Cloud Contact Center Solution helps bring true contact center transformation – one where the customer is at the center of every decision. This approach helps Improve IVR response, Boost agent performance, Prioritize queues,Enhance self-service, Reduce wait/hold times, Augment agent’s skills.
The result is aimed at delivering WOW customer experience at a fraction of the (legacy) costs. We have partnered with some of the leading companies across the globe, to plan, manage and deliver cloud & digital engagement programs through AWS, Pega, Salesforce, Heroku etc. We have vast experience in integrating nouveau technologies such as AI, IoT, Robotics, and Big data.
Virtusa's systematic approach of audit-migrate-enrich for migrating from Salesforce classic to lightning accelerates the cloud journey.
Completing a successful migration to the latest and greatest Salesforce Lightning can feel like a complex task.
Virtusa can help you ace the migration with zero risks. We have delivered successful Lightning Migrations through our 3 step approach of Audit-Migrate-Enrich. We help you through the end-to-end process starting from running lightning readiness check tool and defining migration roadmap to providing ease of use by rebuilding processes using Lightning Process Builder. The intention is to make the cloud adoption as seamless as possible while offering an engaging user experience via rich yet simple lightning interfaces and increased automation.
Take agile project management to the next level with the Virtusa SAILS solution built on Salesforce
Salesforce has had numerous product releases over the years – in fact, one of the USPs of Salesforce is the introduction of newer solutions and the elasticity of its capabilities. In such a changing environment, companies have to adopt an agile approach to project management to succeed in Salesforce implementations.
Virtusa’s SAILS helps you do just that. Our solutions skips through all the pomp and focuses on what needs to be delivered –accelerated adoption of Salesforce solutions. SAILS is optimized for Lightning Experience, and helps you Manage Projects, Epics, User Stories, Sprints, Builds and more from any device, Integrate deployment management directly with your user stories, sprints and builds, View real time and visualized metrics including burn down charts and other dashboards, and much more.
Maximize ROI from current investments and innovate while optimizing costs.
Every organization faces the challenge of fulfilling the duel mandate – maximize ROI from existing apps and innovate by adopting new apps spread across multiple technology portfolios. This necessitates a connected app ecosystem that will help you engage with your customer in the best manner.
Virtusa’s Application Modernization Framework helps you modernize your app portfolio by systematically scoring each app across key focus areas – IT efficiency, business value, and customer value. The framework is adaptable and can be personalized for every organization based on its priorities and goals.
Achieve faster digital transformation without compromising on cost and scalability with Virtusa-powered database modernization for cloud scale opensource and native databases.