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Simplify to amplify

Fortify your IT service delivery through ServiceNow workflow automation

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As businesses increasingly move to the cloud, IT service management becomes increasingly critical to match up to the speed of IT service delivery. Workflow automation becomes inevitably critical to enhance and control operations that will directly help enterprises meet customer needs.

Deliver high-valued business results with Virtusa’s ServiceNow Workflow Automation solution. Our integrated, automated solution reduces incident resolution time, incident volume, and error rates along with increased service automation, and customer satisfaction.

Key features

Solve mission-critical businesses by entrusting Virtusa’s ServiceNow experience across multiple industries. Our strong advisory, implementation fortified by platforming and agile techniques, and managed services offerings help enterprises scale. Our key acceletors that drive compelling outcomes include vAsset, vScan, vInsights, and vPortal.

Key offerings:

Organization change management

  • Stakeholder identification, analysis, and planning
  • Communication planning and execution
  • Readiness assessment

Reporting

  • Patch status summary
  • Vulnerable patches report
  • Released patches
  • Current patch status of systems

Integration/ingestion

  • Asset info as per the category
  • OS, DB, Middleware, and network devices categorization

Dashboard compliance

  • Health status
  • Schedules
  • Change requests

Scanning

  • Vulnerabilities
  • Status of various vulnerabilities
  • Recent updates from latest scans

Managed services

  • Cybersecurity
  • Endpoint management

Key benefits

Do more with less using ServiceNow-powered Virtusa Automation-first Platform to enjoy:

  • 80% reduction in manual effort

  • 10% reduction in time and revenue

  • 50% reduction in MTTR

  • 2x increased agent productivity

  • 25% increased average time to productivity with patch solution

  • 75% increased customer satisfaction
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Success stories

Virtusa helped a leading US hospitality company reduce its operating cost by 30% with ServiceNow managed services implementation

Despite internally designing and constructing ServiceNow, the client faced many architectural and design challenges that lead to high operational costs and low customer satisfaction. Virtusa instantiated the ServiceNow team to refactor and disentangle the current system. We also conducted an OCM on end-user focus groups to obtain feedback on real-world usage. With our collaboration, the client’s backlog was reduced by 75%, while its operating costs were lowered by 30%. Moreover, its MTTR average was also reduced from ~5 days to 8 hours, leading to a significant uplift in client satisfaction.

Canadian bank reduces operating costs by 50% by accelerating the ServiceNow platform with Virtusa

The client had a large intake of backlog, leading to high operational costs. Moreover, a large staff lacking broad knowledge of the system further hindered its inability to innovate. Virtusa delivered services to manage the backlog, starting with a small team of ServiceNow practitioners. We evolved to a strategic partner to bring new capabilities and vision to the client through our journey—the client leveraged vAgentWorkspace, leading to a 50% reduction in service management operating costs.

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