Services

Digital process automation

Simplify, innovate, and optimize your processes

A shift to digital-first in recent times has resulted in many organizations reimagining their business models and customer strategies. However, creating a robust digital transformation strategy requires a complete rehabilitation of traditional processes and technologies, which can be a challenge for companies.

Virtusa views the business process as an asset to be curated under operational excellence, sustainability, and competitive differentiation. Our Digital Process Automation (DPA) approach relies heavily on a mature consulting paradigm. We ensure automation decision-making is sound, priorities are aligned, the right tools and platforms are used, delivery is predictable, and assets are scalable, durable, and supportable.

We have deep experience in DPA and advanced engineering competency leveraging differentiating discipline and prefabricated digital automation assets

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Virtusa is positioned as a Leader in the Forrester Wave for Digital Process Automation Low Code/No Code Services
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Virtusa can help global companies reimagine their digital journey with a holistic digital transformation approach.

We aim to move business forward faster by combining deep industry expertise with seamless technology delivery.

Drive your business forward with Digital Process Automation.  

Virtusa’s Digital Process Automation (DPA) service drives the vision, structure, and consultative-led approach to achieve the proper outcomes. We propel business growth through digital transformation by improving operations, increasing productivity, and providing real-time business intelligence built on solid IT infrastructure. We steer process automation projects combining aligned delivery with application modernization. 

Our method

We assess the existing technology landscape and include enterprise architects in the delivery process to ensure technology alignment. Virtusa’s technical strengths are widely recognized among DPA software providers, and we have actively participated in core engineering efforts with Pega and multiple low-code platforms.

Digital Process Automation Services

Digital Process Automation Solutions

Empowering brands to embrace the digital decade with a business transformation approach.

Process advisory
Consulting-led business transformation through business architecture techniques, pre-fabricated assets and accelerators.
Process discovery
Discover, monitor, and improve processes by extracting readily available knowledge.
Process re-engineering
Improve productivity, cycle-times and quality through incremental improvement and redesign of business processes.
Process digitization
Achieve faster business outcomes through the articulation and memorialization of long-term business processes in a digital environment.
Process automation
Streamlining digitized processes by removing human input to decrease errors, increase speed of delivery, boost quality, minimize costs, and simplify business processes.
Process AI
Ensure process improvement with digitization and machine learning.
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Our partners are best-in-class innovators

Deliver superior digital experiences and strategies through our systematic approach that has earned us the profound trust from leading global technology companies.

Success Stories

Digital transformation done right.

    Perspectives

    Our technology and industry experts share knowledge on what it takes to tackle today’s toughest business challenges.

      Find out what Virtusa can do for you

      Speak to an expert, request an assessment, demo our solutions.

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      Frequently Asked Questions

      1. What is the primary objective of the digital process automation service?

      Digital process automation drives enterprise transformation through engineering and automating business processes for greater efficiency and speed. It focuses on improving operations, increasing productivity, and providing real-time business intelligence built on a solid IT infrastructure. 

      The services cover a comprehensive range of process-focused solutions, including:

      • Process advisory: Consulting-led transformation using business architecture techniques.
      • Process discovery: Extracting knowledge to discover, monitor, and improve processes.
      • Process re-engineering: Redesigning processes to improve productivity and quality.
      • Process digitization: Articulating long-term business processes in a digital environment.
      • Process automation: Removing human input to streamline digitized processes and minimize errors.
      • Process AI: Ensuring process improvement through digitization and machine learning.

      Key partners include industry leaders such as IBM and Pega, which help deliver superior digital experiences and strategies.

      Virtusa Helio is a suite of generative AI (genAI) services that covers the entire AI adoption journey—from vision to value realization. It operates through four key phases:

      • Helio imagine: Reimagines workflows and maps AI opportunities.
      • Helio organize: Establishes governance frameworks and AI operating models.
      • Helio create: Builds and deploys accurate, safe, and cost-effective AI solutions.
      • Helio realize: Ensures sustained value through performance benchmarking and continuous optimization.

      A US-based pharmacy benefits manager (PBM) automated its manual process with a Pega Constellation-based, cloud-hosted application to achieve 60% faster physician clinical reviews. This automation not only accelerated the review process but also significantly improved compliance and operational efficiency. Read the full success story