solution

Healthcare cloud solutions

Achieving operational agility through cloud migration 

With increasing needs for application modernization, DevOps, and adoption of data lakes from IoT and big data, virtual care is becoming commonplace. Cloud computing takes center stage in this new order as enhancements to security address the final areas of concern payers and providers using cloud-based solutions for back-office needs. Healthcare migration to the cloud is necessary to adopt cloud solutions for sales and marketing, customer service, care management, provider network, finance, and analytics.

Virtusa's Health Cloud Services integrate the entire patient care ecosystem into one unified platform. Our solution promotes collaboration among patients, providers, and payers to deliver more effective care while improving business processes that drive efficiency and cost savings. Our solution offers a complete patient and member view, drives intelligent care collaboration, and helps engage patients, members, and caregivers on any channel and device. Our expertise in digital transformation assures accelerated implementation and reduced business complexities. Our expertise in cloud assessments, migration, implementation, and leading partnerships with Amazon's AWS, Microsoft Azure, IBM Bluemix, and others ensure successful deployment of cloud technology.

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Cloud order platform

Manage the complete product lifecycle management with a tool designed to help companies produce accurate and highly configured quotes and address complex product, pricing, and business rules in real-time.

Virtusa’s cloud order platform is an end-to-end automated solution on the Salesforce platform, which manages the complete product life cycle management from order to cash. Customer Opportunity Profiler (COP) is a sales tool designed to help companies produce accurate and highly configured quotes to address complex product, pricing, and business rules in real-time. The product configurator for better contact management, chat management, social media connection, and reporting Value delivered:

  • Better contact management saves close to 1000 minutes for a manager if he/she needs to assign contacts to the right agents. Time spent in assigning contacts to agents is directly proportional to the number of contacts per program
    • Prioritizing contacts for agents so that they can tap in on the right contact at the right time and convert the prospect into a customer
    • Auto-updates to prospect status
    • Popups/message bar reminding about follow-ups
    • Internal prioritizing of contacts within groups A, B & C
  • Better chat management ‚ at present, CISCO is supporting geographical chat during work hours. We can extend this feature by using BOTs and predefined scripts, thus improving customer experience and reduce FTE
  • Better social media connection‚ build intelligence to map message sender with internal customer and draw products which are hailing or failing ‚ very important for revenue forecasting
  • Better reporting
    • Contact data by revenue, grouping, responses
    • Agent performance by revenue
    • Create tickets/groups/categories and provide a resolution database

Find out what Virtusa can do for you

Contact us now to explore our healthcare solutions.

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Frequently Asked Questions
Why should healthcare companies migrate to Virtusa’s cloud solutions?

Virtusa’s cloud solutions help healthcare companies digitally transform their IT infrastructure to improve operational agility, optimize security needs, and leverage data for more manageable workloads. Our cloud computing services use advanced automation to modernize existing applications with scalable databases that transform virtual care capabilities and deliver easy access to stored information and workloads. Healthcare migration to the cloud is necessary to adopt cloud solutions for sales and marketing, customer service, care management, provider network, finance, and analytics.

Virtusa helps customers transition to cloud technology to build a sophisticated IT infrastructure that can quickly migrate legacy workloads and accelerate data modernization to unlock innovation and deliver superior business outcomes. Our solution offers a complete patient and member view, drives intelligent care collaboration, and helps engage patients, members, and caregivers on any channel and device. Increase time to market, improve data access, and reduce operations cost through a range of Virtusa’s cloud solutions, such as:

  • Health Cloud Services
  • Application modernization
  • Cloud database modernization
  • All-Cloud contact center
  • SAILS agile project management
  • Cloud managed services
  • Salesforce Lightning Migration
  • Cloud order platform

Virtusa’s health cloud services integrates the entire patient care ecosystem into one unified platform. The tool promotes collaboration among patients, providers, and payers to deliver more effective care. 

Virtusa’s health cloud services offers a complete patient and member view, drives intelligent care collaboration, and helps engage patients, members, and caregivers on any channel and device. Integrating the entire patient care ecosystem into one unified platform optimizes care delivery systems that drive efficiency and cost savings. 

Virtusa’s cloud order platform is an end-to-end automated solution on the Salesforce platform that produces accurate and highly configured quotes. The tool manages the complete product lifecycle from order to cash with the help of the Customer Opportunity Profiler (COP) to address complex product pricing and business rules in real-time. 

Virtusa’s cloud order platform helps companies produce accurate and highly configured quotes to address complex product, pricing, and business rules in real-time. The tool utilizes a product configurator for better:

  • Contact management
  • Chat management
  • Social media connection
  • Data reporting

Better contact management saves close to 1000 minutes for a manager if needing to assign contacts to suitable agents. Time spent assigning references to agents is directly proportional to the number of connections per program. The tool provides the following:

  • Prioritizes contacts for agents so that they can tap in on the right contact at the right time and convert the prospect into a customer
  • Auto-updates to prospect status
  • Popups/message bar reminding about follow-ups
  • Internal prioritizing of contacts within groups A, B, and C

The chat management tool offers Cisco support services to support geographical chat during work hours. Extend the feature by using bots and predefined scripts, improving customer experience, and reducing Full Time Equivalent (FTE) employees.

The social media connection can build intelligence to map the message sender with the internal customer and draw hailing or failing products, providing critical information for revenue forecasting.

Better reporting capabilities allow:

  • Contact data by revenue, grouping, and responses
  • Agent performance by revenue
  • Creation of tickets, groups, categories, and a resolution database

Virtusa runs your cloud better. With Virtusa’s Cloud Operate, you can ensure top performance and secure operations at optimized costs with our global delivery capabilities and end-to-end managed cloud services.

We are the next-gen Managed Services Provider (MSP) to help organizations design, migrate, run, manage, and optimize the app, infrastructure, and data on the cloud. We provide end-to-end managed cloud services, cloud operations design, tried-and-tested target operating models, and best-of-breed tools for security and cost optimization. 

Hyper care is included with all cloud migration and implementation services. Our approach starts days before go-live and typically runs 30 days after go-live for seamless transition (can be extended per organization needs). Our cloud transformation experts will help achieve a seamless transition through established best practices and automation platforms.

Virtusa delivers post-migration and post-deployment 24/7 SLA-driven support. Virtusa offers an integrated approach to support single, multiple, or hybrid cloud environments. Our world-class managed services improve the availability of business-critical resources, minimize disruptions to the business, and reduce the cost of delivering quality cloud services. Our services manage various aspects of applications running on the cloud, including platform management, console management, security, and more.

Virtusa’s cloud database modernization is a solution built for cloud-scale open-source and native databases to help source the correct data critical to business innovation. The solution drives your digital transformation into top gear with a modern data architecture that manages growing data volumes at minimal downtown and optimal expense. 

As part of our database migration approach, we follow a three-step approach:

Assess

  • Database landscape assessment, business case creation, DB Consolidation/revamp, and migration roadmap
  • Database discovery, platform analysis, and target database recommendation
  • License agreements evaluation and exit roadmap
  • Cross-platform migration advisory(re-platform)

Migrate

  • Cloud foundation setup as IaC
  • Intelligent schema mapping and conversion
  • Homogeneous and heterogeneous DB migration
  • Factory model for migrating database

Operate

  • Managed database transformation
  • Database backup, replication, support, and administration
  • Serverless database services offering
  • DB performance Tuning
  • ATLAS : helps in 30% faster and more thorough data discovery and migration to the cloud
  • DB Analyzer: ensures 60% quicker analysis of DB objects and sizing of data migration.
  • Code Converter: provides 60% quicker conversion of SQL codebase to target database
  • DART with Insight EA: enables 40% quicker discovery of business design gaps and access to insights of implications on operations and technology
  • I&A Solution: speeds up data engineering using industry-leading toolkits
  • PVC (Virtusa Pattern as a Code): robust self-service portal for launching infrastructure blueprints that reduce repetitive, manual steps by 30%

Our holistic migration solution leverages our extensive experience in managing on-premise databases, migration tools, and the latest technologies to help you gain 30-40% faster migration than the industry average.

Benefits include:

  • Over 60% reduction in TCO by reduction of on-premise DB infrastructure.
  • 3-5x enhanced performance based on improved flexibility (open source) and reliable security and governance standards.
  • 40% savings delivered on DB migration by leveraging Virtusa database migration factory model.

 

 

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