A cloud-based solution that helps banks design journeys that elevate customers’ experiences.
By combining Amazon Connect’s capabilities with our deep analytics expertise, underpinned by human-centric experience design, we aim to provide the fastest route to creating engaging interactions for your customers. Independent of size, our CX design process follows a six-stage, human-centered process. This evidence-based approach builds understanding and stakeholder advocacy.
Some of our leading banking clients leverage our solution to:
- Rapidly launch new automated services for campaigns or crisis management with Virtusa’s pre-built library of components
- Personalize the customer experience by dynamically connecting to a CSR or a BOT
- Minimize upfront investment required to launch new contact center services
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