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White paper

Intelligent Digitization of Appeals & Grievances

Alok Mandal and Anirvan Acharya

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Healthcare
Published: August 6, 2020
Intelligent Digitization of Appeals & Grievances

The Appeals and Grievances (A&G) process is a vastly scrutinized back-office function in the healthcare domain. Healthcare payers deal with multiple challenges while managing A&G processing, including manual-intensive and non-standardized business processes, data fragmentation, and complex decision-making procedures.

A comprehensive transformation strategy that comprises business process reengineering, automation, and work effort savings is the key to improving efficiency. This white paper highlights the common business and operational challenges of healthcare payers and consolidates the learnings from various intelligent technology implementations.

Download the white paper to explore how business process engineering combined with emerging technologies can help payers adopt and move quickly to a new paradigm of digitized A&G processing.

Please fill out this form to request a copy

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    Consulting & Design

    • User Experience & Interface Design
    • Business Consulting
    • IT Strategy & Infrastructure
    • Accelerated Solution Design
    • Operational Process Design
    • Org Change Management

    Digital Engineering

    • AI & Machine Learning
    • Analytics, Insights, Data
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    • Content & Customer Experience
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    • xLabs: Innovation Hub

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    • Cloud Migration Services
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  • Industries

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    • Communications
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    • Information Services
    • Insurance
    • Independent Software Vendors
    • Manufacturing
    • Media & Entertainment
    • Transportation & Logistics
    • Travel & Hospitality

    Virtusa named as a visionary in the 2020 Gartner Magic Quadrant

    for IT Services for Communication Service Providers, Worldwide

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  • About us

    Who we are

    • About Virtusa
    • Leadership
    • Corporate citizenship
    • Awards
    • Investor information

    Office Locations

    • Americas
    • APAC
    • EMEA

    Our Approach

    • Digital Transformation Studio
    • Transformation Accelerators

    Our Partnerships

    • Adobe
    • AWS
    • Azure
    • Google
    • Pega
    • Salesforce
    • View all partners

    Newsroom

    • Press releases
    • Events
    • Media coverage
    • Video hub

    Our Perspectives

    • Articles
    • Tech Talks
    • White papers
    • Webinars
    • More perspectives

    Virtusa named leader in Pega Services

    PEAK Matrix® Assessment 2021 by Everest Group

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  • Careers
  • Contact us Contact us
  • Popular Searches
    • What are your healthcare solutions?
    • COVID response
    • Success Stories
    • Where are your office locations?
    • Careers

    Useful links

    • Contact us
    • Careers
    • Investors
    • News & Events

    Crisis Management Services

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    Learn More
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