The new horizon in the Insurance industry is greeted with daunting challenges of ensuring customer satisfaction while enhancing sales and optimizing operational costs. With changing regulations, exploring new markets, varying consumption models, evolving customer expectations, disruptive technology, and more to consider, agility has evolved to be indispensable in this industry.
Insurers today are capitalizing on automation in various areas around Lead Management, Online Sales, Self Service Portals, Auto Claim Settlements, removing the “accidental architecture” built to address past needs paving the way for the future.
Virtusa invites you to watch a replay of our fireside chat where we discussed and deliberated the focus areas of process automation today which will assist you to drive business value for your clients.
In this session, we had industry stalwarts from Virtusa, guest speakers from Forrester Research and New York Life discussing:
- The major trends in the Insurance industry with objectives and reasons for failures with a roadmap to achieve successful process automation implementation
- Blend of tools and methodologies to extract the best value out of automation ambitions
- Focus areas in the insurance value chain, prioritizing from the most critical areas, where hyper-automation can be effectively applied
- Exploring the leading carriers in automation space today with case studies and roadmap to drive business outcomes
- Hear from Virtusa to acquire knowledge of the lessons learned, pitfalls observed, and our leading practices evolved, throughout Virtusa’s vast experience in process automation
Speakers
Eric Greenstein
Head of Strategic Portfolio Management & Process Automation,
New York Life
Craig Le Clair
Vice President, Principal Analyst,
Forrester Research
(Guest)
Greg Price
Practice Leader, Digital Process Automation,
Virtusa
Ganesh Iyer
Head of Insurance,
Virtusa