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Building better bots

Balaji Srinivasan & Ravi Chandu Ummadisetti
Published: December 15, 2019

With emerging technological progressions, building a chatbot has become easier than before. However, the real challenge lies in delivering a good user experience  can chatbots personalize experiences by mirroring human agents in customer service interactions?

Virtusa delves into the trending chatbot revolution and analyzes the different facets of multi-touchpoint chatbot communication that can help organizations recreate an effective conversation strategy across industries.

Read on to explore smarter ways to make the bot more human and implement new conversational flows with your end customer.