Virtusa Recognized as Global Leader in Gen AI Services by ISG Provider Lens® - Read report

ServiceNow World Forum 2025 | Toronto

Engineering data and AI for business transformation

Thursday, December 11, 2025
Beanfield Centre, Toronto
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Discover how Virtusa is revolutionizing enterprise operations by seamlessly integrating ServiceNow and agentic AI. Backed by deep domain expertise and successful client engagements, Virtusa delivers comprehensive solutions—from strategic consulting and implementation to managed services and workflow engineering.

Virtusa specializes in advanced integration capabilities such as bidirectional data synchronization, eBonding, and AI/ML modeling using platforms like Google Cloud. By combining the strength of the ServiceNow platform with the intelligence of agentic AI, Virtusa empowers organizations to drive intelligent automation, real-time analytics, and exceptional user experiences—fully customized to meet your enterprise needs.

As Canada continues to accelerate digital transformation across industries, Virtusa is partnering with leading enterprises to modernize service workflows, enhance operational agility, and drive measurable impact in the local market.  

Our capabilities

Consulting and advisory services
We provide expert guidance on optimizing ServiceNow investments. Our consulting services include process/platform maturity assessments, license optimization, genAI Now Assist adoption.
Implementation and support services
We deliver end to end deployment and ongoing support for ServiceNow solutions. Our services include upgrade migration, integration, and starter packs for ITSM, ITOM, ITAM, HRSD, IRM, SecOps, AI.
Managed services
Our certified team members offer scalable and flexible engagement models to help manage your platform, ensuring optimized cost and resource utilization.
Innovation and customization
We enhance ServiceNow platforms with custom solutions, advanced features, and innovative capabilities, driving better user experiences, operational efficiencies, and business differentiation.
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Generative AI services for scalable enterprise transformation

Virtusa Helio combines platform engineering, domain expertise, and automation to deliver scalable, secure, and production-grade genAI

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How Virtusa is powering enterprise transformation with ServiceNow and AI

  • .Accelerated upgrade cycles, improved asset governance, and achieved 20% higher productivity and 30% cost savings through ITSM and ITAM modernization.

 

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  • Delivered 92% faster access to claim data and 60% faster claim creation with ServiceNow App Engine, driving 100% compliance and greater transparency

 

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  •  Modernized a 20+- year-old legacy platform with a headless ServiceNow architecture, cutting operational costs by 80%, achieving 100% B2B client adoption, and fueling 5x internal adoption growth
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  • Enabled a medical enterprise to engage 3x more patients and improve treatment efficacy by 32% through lifecycle management innovation

 

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  • Streamlined 1,500+ critical M&A tasks with strategic portfolio management, achieving 70% better predictability, 30% lower risk, and real-time visibility
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The journey of Lisa – a Virtusa bot, powered by ServiceNow and genAI

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Self-Service Portal

2016

The evolution of our service tools has been marked with key milestones, starting with the launch of our self-service portal, which was accessible via a webpage.

Mobile Agent

2017

we introduced our mobile agent, which received CISO approvals, incorporated control through MDM, and provided an enhanced UI experience.

Lisa

2018

“Lisa”, our Virtusa chatbot integrated with Microsoft Teams, was introduced. Lisa’s key capabilities include opening support tickets and logging incident status updates.

Generative AI

2024

Generative AI capabilities were incorporated in our absence requests processing and delivering policy details.

Agentic AI

2025

We are entering the age of Agentic AI, where automation and intelligence are being launched to new heights.

Success stories

Explore how Virtusa has helped clients successfully transform their business operations with ServiceNow and agentic AI

Leading insurance provider solves claims delays at scale with ServiceNow automation

Intelligent workflows and a unified claims platform on ServiceNow help a leading insurance provider achieve process transparency and SLA compliance.  

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Schedule a meeting to speak to our experts

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