Virtusa Recognized as Global Leader in Gen AI Services by ISG Provider Lens® - Read report

ServiceNow World Forum 2025 | Chicago

Engineering data and AI for business transformation

 

Booth #20

Thursday, September 18, 2025
8:30 AM - 5:00 AM
McCormick Place, Chicago
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Discover how Virtusa is revolutionizing enterprise operations by seamlessly integrating ServiceNow and Agentic AI. Backed by deep domain expertise, an engineering-first approach, and successful client engagements, Virtusa delivers comprehensive solutions—from strategic consulting and implementation to managed services and workflow engineering.

Virtusa specializes in advanced integration capabilities such as bi-directional data synchronization, eBonding, and AI/ML modeling using platforms like Google Cloud. By combining the strength of the ServiceNow platform with the intelligence of Agentic AI, Virtusa empowers organizations to drive intelligent automation, real-time analytics, and exceptional user experiences—fully customized to meet your enterprise needs.

Our capabilities

Consulting and advisory services
We provide expert guidance on optimizing ServiceNow investments. Our consulting services include process/platform maturity assessments, license optimization, genAI Now Assist adoption, and persona-based consulting services.
Implementation and support services
We deliver end to end deployment and ongoing support for ServiceNow solutions. Our services include upgrade migration, integration, and starter packs for ITSM, ITOM, ITAM, and AI.
Managed services
Our certified team members offer scalable and flexible engagement models to help manage your platform, ensuring optimized cost and resource utilization.
Innovation and customization
We enhance ServiceNow platforms with custom solutions, advanced features, and innovative capabilities, driving better user experiences, operational efficiencies, and business differentiation .
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Generative AI services for scalable enterprise transformation

Virtusa Helio combines platform engineering, domain expertise, and automation to deliver scalable, secure, and production-grade genAI

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How Virtusa is powering enterprise transformation with ServiceNow + AI

  • Virtusa helped a large financial institution modernize its IT operations by implementing ITSM and ITAM solutions. A CoE-driven approach  resulted in faster upgrade cycles, enhanced asset governance, a 20% boost in productivity, and 30% cost savings.

 

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  • Virtusa enabled a leading insurer to achieve 92% faster access to claim data and 60% acceleration in claim creation by implementing a task-driven workflow with ServiceNow AppEngine. This resulted in 100% compliance and significantly enhanced operational transparency.

 

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  • Virtusa assisted a bank in modernizing its 20+ year-old legacy system by adopting a headless ServiceNow architecture, enhancing React and Angular UIs, building an enterprise API bus, and improving CSM and KM modules. This transformation led to an 80% reduction in operational costs, 100% adoption by B2B clients, and 5x growth in internal team adoption, resulting in new business opportunities. 
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  • Virtusa’s lifecycle management approach enabled a leading medical company to engage three times more patients, resulting in a 32% improvement in cardiovascular disease treatment efficacy.

 

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  • Virtusa leveraged the Strategic Portfolio Management (SPM) platform to create a playbook that streamlined 1,500+ critical M&A tasks, enabling seamless execution, and strategic alignment. The playbook delivered 70% improved progression predictability, 30% risk reduction, and 100% real-time status updates.
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The journey of Lisa – a Virtusa bot, powered by ServiceNow + genAI

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Self-Service Portal

2016

The evolution of our service tools has been marked with key milestones, starting with the launch of our self-service portal, which was accessible via a webpage.

Mobile Agent

2017

we introduced our mobile agent, which received CISO approvals, incorporated control through MDM, and provided an enhanced UI experience.

Lisa

2018

“Lisa”, our Virtusa chatbot integrated with Microsoft Teams, was introduced. Lisa’s key capabilities include opening support tickets and logging incident status updates.

Generative AI

2024

Generative AI capabilities were incorporated in our absence requests processing and delivering policy details.

Agentic AI

2025

We are entering the age of Agentic AI, launching automation and intelligence to new heights. 

Success stories

Explore how Virtusa has helped clients successfully transform their business operations with ServiceNow and agentic AI:

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