Digital healthcare innovations are at different stages in Gartner's Hype Cycle for Digital Care Delivery. While some technologies will become obsolete, others will have a lasting impact on the healthcare and life sciences industries. As a result, CIOs must consider the various adoption challenges they need to overcome and when, as technologies move from Innovation Trigger through the Trough of Disillusionment and reach the Plateau of Productivity in the Hype Cycle.

In the Hype Cycle for Digital Care Delivery, we've identified 12 Gartner-defined technologies and paired them with our Virtusa Point of View (PoV).  These concepts are essential to developing digital care strategies that drive excellent outcomes.





12 important concepts for digital care delivery

Care team collaboration

Virtusa PoV
Care coordination is accomplished by the timely exchange of patient information and other operational intelligence surrounding the patient among care team members. A unified IT system with IoT, AI/ML, virtual visits, symptom checkers, can handle transition of care and recovery at home challenges effectively. It helps promote collaboration, improve patient outcomes, and experience.  

Digital clinical encounters

Virtusa PoV
Collecting patient information through evidence-based clinical questions prior to the actual consultation brings value in triaging and make efficient usage of the clinician’s time, increasing both patient and clinician satisfaction. AI/NLP capabilities on the system can help gather detailed relevant information, and further auto-integration to EHR/EMR will ease the burden on the healthcare system.

Automated Patient Decision Aids (APDA)

Virtusa PoV
Information needs to be at the crux of any decision. With the overwhelming flow of information, technology such as, computational logic and AI, can help process it. The information is derived from patient history, integration with EMR, questionnaires, and relevant choices. And it needs to be presented to the patient to help with self-management through SMART on FHIR mobile app. When implemented correctly, APDA can improve patient engagement, loyalty, and empowerment.

Digital health platform

Virtusa PoV
Monolithic architecture has stifled innovation and hindered adaptability. A scalable cloud platform with components as cloud-native microservices/modular solutions is needed to handle ever-changing needs.

Digital technology giants like AWS and Salesforce have created a framework for modular composable and decomposable platforms. It indicates an era of rapidly advancing clinical and consumer capabilities while reducing the total cost of ownership (TCO) year-over-year.

Consumer healthcare wearables

Virtusa PoV
Consumer-grade wearables offer healthcare organizations the opportunity to use lower-cost wearables as a complement to medical-grade remote-monitoring devices. However, easy, and cost-effective integration into clinical workflows is paramount to clinical and cost outcomes of wearables. They reach their potential when the integrated data provides advanced insights and drives intelligent workflows.

Medication compliance management

Virtusa PoV
Medication compliance management systems are important in clinical trials, chronic condition management, and behavioral care where noncompliance can lead to inaccuracies, worsening clinical status, readmissions, more emergency department visits, and increased costs. Key enablers for these systems will be the rapid adoption of value-based care and digital trials. Monitoring adherence and driving compliance requires a closed-loop solution of monitoring, enabling action, and measuring outcomes.

Patient portals

Virtusa PoV
To increase ROI, healthcare organizations must embrace untethered patient portals. By building on top of high productivity application platforms like PEGA Systems, excellent data and workflow integration gets achieved. In addition, these application platforms deliver the highest level of patient customization, maintain regulatory compliance, and manage the security of data and applications.

Personal Health Management Tools (PHMT)

Virtusa PoV
With capabilities such as tracking symptoms, diet, exercise, and routine care PHMTs are seen by healthcare providers, governments, and payers to improve outcomes, lower medical costs, and differentiate themselves from their competitors. However, PHMTs need to be engineered for adoption to overcome the trifecta of challenges, consumer-driven adoption, disuse after trial, and uncertain clinical outcomes, to become the vehicle that delivers effective patient engagement.

Remote patient monitoring

Virtusa PoV
CMS and large payers have provided coverage and payment for RPM of chronic disease patients. COVID constraints have further accelerated the use of RPM. Strong evidence on clinical and cost-effectiveness needs to be demonstrated beyond doubt. Tightly defined programs with clear benefits, automated workflows, effective integration with existing clinical workflows, and well-managed total costs will ensure success with RPM programs.

Healthcare interoperability (I/O)

Virtusa PoV
Interoperability is a key enabler for many digital care delivery solutions. There are well-established frameworks like HL7:FHIR, Da Vinci, HIE, and others. However, the confusion remains on how to leverage these advancements to drive better patient care and cost outcomes. Leveraging best-in-class interoperability solutions like InterSystems' HealthConnect and IRIS for Health provides an effective and secure means of enabling data sharing to drive business outcomes on-device, on-EMR, on-premise servers, or on-cloud.

Medical device connectivity

Virtusa PoV
Having an infrastructure to aggregate data into a service bus from connected medical devices via Internet of Medical Things (IoMT), allowing response systems to subscribe to the bus, and driving appropriate action are key to success. Even a fractional reduction on ICU alarms, based on the algorithmic analysis of aggregated device data, could immensely impact the time spent by clinicians on direct patient care, improve decision making, reduce the nursing burden, and improve staffing ratios. 

Virtual Health Assistants (VHA)

Virtusa PoV
VHAs are at the center of healthcare delivery organizations’ (HDOs’) digital care delivery strategy. VHAs promise better adherence to care plans, improve clinical outcomes, and fewer unplanned events. Healthcare organizations need to identify the appropriate population to manage through VHAs, provide robust training and support, and monitor programs to ensure promised outcomes. 


Learn more about digital care delivery

"Digital innovations for optimizing and transforming healthcare provider care delivery capabilities." - Gartner

Disclaimer: Gartner,Hype Cycle for Digital Care Delivery Including Telemedicine and Virtual Care, 2020,Sharon Hakkennes, Laura Craft, Mike Jones,10 August 2020

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Success stories and perspectives