A new catalyst for digital transformation

Frank Palermo,

Head of Consulting

Published: December 11, 2020

At the onset of the global pandemic, there was a sudden and accelerated need for organizations to transform and respond to an unprecedented change in their business and customer behaviors. Many businesses had to be completely rewired to enable employees to work from home and largely support online-only channels for their customers. This new wave of change required even further digitalization of supply chains, business processes, workforce collaboration, and customer service.

In this article, Frank Palermo describes the paradigm shift and how organizations have approached digital transformation to be on the winning side Covid-19’s digital legacy. Learn the details about key business considerations that are core to surviving and thriving in an uncertain present and future.

  • Using cost takeout to fund digital transformation
  • Digital channels become the primary growth driver
  • Turning data and advanced analytics into strategic advantage
  • Data integration through the cloud
  • Building a solid foundation of democratized data
  • Real time decisioning during Covid-19
  • Accelerating digital programs through design thinking and agile
  • Creating an agile organization
  • Agile in action
  • Leveraging collaboration tools to maximize productivity
  • Becoming proficient in advanced collaboration features
  • Changing managerial styles

This summary serves as a short introduction to Frank Palermo’s article titled “A new catalyst for digital transformation.” Published by Brightline Initiative and Thinkers 50, the full article is part of a compilation of perspectives titled “Transforming Beyond the Crisis.” The entire book is available free for download here.

Read the full article in the book, Transforming Beyond the Crisis

Frank Palermo

Executive Vice President - Technology, Media & Telecommunications

Frank heads the Global Technical Solutions Group which contains many of Virtusa's specialized technical competency areas such as Business Process Management (BPM), Enterprise Content Management (ECM) and Data Warehousing and Business Intelligence (DWBI).

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