Infra Service Delivery Manager
Job description
Job Summary:
The Infra Service Delivery Manager is responsible for overseeing the full lifecycle of IT infrastructure services, ensuring seamless delivery, governance, and operational excellence. This includes managing complex infrastructure projects, service desk operations, and global teams while maintaining high standards of performance, compliance, and customer satisfaction.
Key Responsibilities:
Facilitate the full lifecycle of infrastructure services including build, transition, and run.
Drive complex IT infrastructure projects, ensuring delivery within scope, budget, and timelines.
Coordinate with cross-functional teams to ensure all aspects of projects are addressed.
Set project deadlines, assign responsibilities, monitor progress, and summarize status for senior management.
Manage project methodologies and implementation processes including:
Project scheduling
Risk and issue management
Scope change management
Budget and resource management
Lead and mentor a global team (15+ members), providing guidance and performance oversight.
Scope and present new Statements of Work (SOW) as needed.
Provide governance for ongoing service delivery:
Act as escalation point for critical issues
Predict staffing needs
Review and present delivery metrics
Ensure operational processes and procedures meet compliance and performance standards.
Required Skills & Qualifications:
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
ITIL v4 certification.
7–10 years of progressive management experience in infrastructure service delivery or IT operations.
Experience managing medium to large-scale IT projects and global service teams.
Strong understanding of ITIL framework and IT infrastructure technologies.
Experience managing infrastructure support and customer-facing operations (e.g., service desk).
Vendor management experience.
Proficient in Microsoft Office tools, including Excel and PowerPoint.
Excellent verbal, written, and presentation skills.
Proven ability to manage multiple projects in a fast-paced, dynamic environment.
Qualification
Job Summary:
The Infra Service Delivery Manager is responsible for overseeing the full lifecycle of IT infrastructure services, ensuring seamless delivery, governance, and operational excellence. This includes managing complex infrastructure projects, service desk operations, and global teams while maintaining high standards of performance, compliance, and customer satisfaction.
Key Responsibilities:
Facilitate the full lifecycle of infrastructure services including build, transition, and run.
Drive complex IT infrastructure projects, ensuring delivery within scope, budget, and timelines.
Coordinate with cross-functional teams to ensure all aspects of projects are addressed.
Set project deadlines, assign responsibilities, monitor progress, and summarize status for senior management.
Manage project methodologies and implementation processes including:
Project scheduling
Risk and issue management
Scope change management
Budget and resource management
Lead and mentor a global team (15+ members), providing guidance and performance oversight.
Scope and present new Statements of Work (SOW) as needed.
Provide governance for ongoing service delivery:
Act as escalation point for critical issues
Predict staffing needs
Review and present delivery metrics
Ensure operational processes and procedures meet compliance and performance standards.
Required Skills & Qualifications:
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
ITIL v4 certification.
7–10 years of progressive management experience in infrastructure service delivery or IT operations.
Experience managing medium to large-scale IT projects and global service teams.
Strong understanding of ITIL framework and IT infrastructure technologies.
Experience managing infrastructure support and customer-facing operations (e.g., service desk).
Vendor management experience.
Proficient in Microsoft Office tools, including Excel and PowerPoint.
Excellent verbal, written, and presentation skills.
Proven ability to manage multiple projects in a fast-paced, dynamic environment.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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