Usage of Conventional AI
Virtusa utilizes Artificial Intelligence (AI) technology for the purpose of conducting candidate pre-employment assessments. This AI may include both text-based and voice-based functionalities. The AI technology will have access to the data that you upload or provide during your interaction with the AI bot and will use such data solely for the purpose of performing assessment in accordance with Virtusa policies and practices. The AI is not used to substantially assist or replace discretionary employment decisions. Read our full employee privacy policy here.
Job description
Role Overview
We are seeking an experienced Onsite Program Managerwith strong Google program delivery experienceto lead and manage a high-impact documentation program. This role will own the end-to-end delivery of technical and non-technical functional documentation, managing Business Analysts and Technical Writers, and ensuring high-quality internal and external-facing content aligned with Google standards.
The Program Manager will act as the single point of accountabilitybetween Google stakeholders and offshore delivery teams, ensuring timely execution, content accuracy, stakeholder alignment, and continuous quality improvement.
Key Responsibilities
Program & Delivery Management
Own end-to-end delivery of documentation programs covering product features, APIs, workflows, user guides, onboarding content, and internal process documentation.
Plan and manage project timelines, milestones, resource allocation, and delivery commitments.
Drive sprint planning, backlog prioritization, and delivery tracking.
Ensure adherence to SLAs, quality benchmarks, and program KPIs.
Team Leadership & Management
Manage and mentor Business Analysts and Technical Writersacross onsite and offshore teams.
Ensure effective collaboration between content teams, engineering teams, UX, product managers, and customer stakeholders.
Review team performance, conduct regular feedback sessions, and drive continuous improvement.
Build standardized operating processes and documentation playbooks.
Stakeholder & Client Management
Act as the primary onsite interface with Google stakeholders.
Facilitate requirement gathering, content reviews, approval cycles, and change management.
Proactively manage risks, dependencies, and escalation paths.
Represent program status in weekly and executive-level review meetings.
Documentation Governance & Quality Ownership
Own governance for external-facing documentation (customer, partner, developer docs)and internal-facing documentation (process, enablement, SOPs).
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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