Senior QA Automation Lead - onsite at Charlotte NC
Job description
QA Test Lead – IVR & Automation (Onsite)
Location: Charlotte, NC (Onsite – RTO only)
Employment Type: Full-Time / Permanent
Relocation: Basic relocation package available
Work Model: 100% Onsite (No hybrid or remote)
Contractors: Not eligible
Job Description
We are seeking an experienced QA Test Lead with strong expertise in functional and automation testing, particularly within IVR and contact center technologies. This role requires hands-on leadership, test strategy ownership, and close collaboration with business and technical stakeholders in an onsite environment.
Key Responsibilities
Lead QA activities including test planning, execution, defect management, and reporting
Define and implement test strategies and automation frameworks
Drive root cause analysis and ensure high-quality deliverables
Collaborate with cross-functional Agile teams
Mentor QA engineers and enforce best testing practices
Required Experience & Skills
5–8 years of overall QA experience with strong focus on functional and automation testing
3+ years of experience leading QA efforts
Strong hands-on experience with test automation frameworks (Selenium, TestNG, Cucumber, or similar)
Experience with test management and defect tracking tools (JIRA, TestRail, Octane)
Solid understanding of Agile testing methodologies
Experience with REST API automation (RestAssured, Postman, SoapUI)
Exposure to CI/CD pipelines (Jenkins, GitHub Actions)
Version control tools: Git, Bitbucket
Strong communication and stakeholder management skills
Domain-Specific Requirements (Must-Have)
Experience testing IVR applications within the telecommunications/contact center domain
Familiarity with speech and DTMF systems, CTI, and agent functionalities
Prior experience using Cyara for IVR testing and test case creation
Nice-to-Have Skills
Exposure to self-healing test automation
Basic understanding of AI-driven QA approaches
Experience with performance testing tools (JMeter, LoadRunner)
Understanding of DevOps / QAOps practices
Experience with cloud platforms (AWS or Azure)
ISTQB or equivalent QA certification
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Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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